Skip to content

Request a Service

Are you new to Ottawa River Power’s service area? Or are you moving within Ottawa River Power’s service area?  A Standard Supply Contract is necessary in order to have service supplied to your property.  You can submit a contract online, or fill it out and send it to our office via email or mail, or bring it in in person.

A security deposit may be required to set up your account.

To begin the online process, click the icon below:

Alternatively, on this page below, you will find a selection of documents that can be downloaded and filled out for submission to our office.

Please note that in some cases, a PDF viewer (not an internet browser) may be required to open and fill out the below documents.

You can download a free copy of Adobe PDF Viewer at the following link:  https://get.adobe.com/reader/ 

Once your document is filled out, please use one of the following options to submit it:

  • EMAIL it to [email protected]
  • Drop it off at the Almonte or Pembroke office
  • Mail it to the Pembroke office

Available Documents

Standard Supply Contract – Moving into a location within Ottawa River Power’s Service area?  This Standard Supply Contract is necessary in order to have service supplied to your property.  You can fill it out and send it to our office via email or mail, or bring it in in person.

Move Out Form – Moving out of your current service address?  Please fill out this form to ensure that service in your name is stopped on the move out date.

Landlord and Property Manager Agreement Form – When Ottawa River Power Corporation is notified that the tenant will be moving, the landlord or property manager will be advised by email or phone call when responsibility for the electricity service will be transferred. This agreement helps ensure electrical service will not be disconnected during a change of occupancy.

Customer Choice RPP Election Form – Residential and small business customers have the power to select or switch between three different price plans: Time of Use (TOU), Tiered, or Ultra-Low Overnight (ULO). Complete this form and submit via email, or by dropping off a physical copy to our office.

Frequently Asked Questions (FAQs)

How is my electricity usage measured?
ORPC measures electricity usage through a meter installed at your home or business. This meter records how much electrical energy your household consumes. If you’re enrolled in E-Billing, you may have access to more detailed usage information, such as hourly or daily consumption data, to help you better track and manage your energy use and costs.

What are the rate plans and charges?
Electricity rates can vary depending on the time of day or your type of account. Your bill will clearly list the rate plan you are on. ORPC provides regulated price plans, which include charges for the electricity you use and delivery fees. You can learn more about these rate plans on our website or by contacting our customer service team or visiting our Customer Choice – Regulated Price Plans page.

How can I apply for assistance program or find out if I qualify?
Check the Assistance Programs section on our website. It will tell you the eligibility criteria and how to apply. You can also contact us and ask for help. Assistance programs are not run by ORPC, but our staff can assist you in contacting program providers.

How do I update my contact or account information?
You can update your contact information, such as your address, phone number, or email, through your online ORPC account or contact us. If you’re moving, be sure to also submit the Standard Supply Contract (for moving in) or Move Out Form (for moving out) so that your account reflects the correct service location.

Why do I need to pay a security deposit when opening a new account?
Security deposits help protect against unpaid bills. The amount is based on the property being connected, and because every property has different electricity usage and billing history, the deposit amount can vary from one account to another.

Is the deposit the same for every customer?
No. Deposits are not a flat rate. They are determined on a property-by-property basis, so the required amount may be different depending on the service address.

Can the deposit requirement be waived?
Yes. Customers who enroll in an exact pre-authorized payment plan are not required to provide a deposit.

A deposit can also be waived for residential customers who provide a satisfactory credit reference letter showing one year of good payment history with another electricity or gas utility in Canada, as regulated by the Ontario Energy Board (OEB). For small business customers, this reference letter must show three (3) years of good payment history.

A deposit can also be waived for residential customers who provide a satisfactory credit reference letter showing one year of good payment history with another electricity or gas utility in Canada, as regulated by the Ontario Energy Board (OEB). For small business customers, this reference letter must show three (3) years of good payment history. The credit reference letter must be in the same name as the current utility account, whether the account is personal or business.

What happens to my deposit once I’ve paid it?
Deposits are held in trust and applied to your account in accordance with Ontario Energy Board rules.

When will my deposit be returned?
Residential customers will have their deposit credited to their account after one year of good standing. Small business customers will have their deposit credited after three years of good standing.