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COVID-19: Time-of-Use Rates Suspended for 45 Days

March 24, 2020

The Government of Ontario is providing temporary 45-day emergency relief to support Ontarians impacted by the global COVID-19 outbreak. As of Tuesday, March 24, 2020, households, farms and small businesses who pay time-of-use electricity rates will be charged off-peak rates 24 hours a day, seven days a week. Q&A Q1. What is being done to… Continue reading COVID-19: Time-of-Use Rates Suspended for 45 Days

Assistance for our Customers COVID-19

March 20, 2020

With the current COVID-19 outbreak and the economic impact it may have on our customers, Ottawa River Power is offering the following to assist our customers: The provincial winter disconnection ban will be extended by an additional three months.  The ban, originally scheduled to end on April 30, 2020, is now extended to July 31,… Continue reading Assistance for our Customers COVID-19

TEMPORARY OFFICE CLOSURE UNTIL FURTHER NOTICE

March 16, 2020

Effective Tuesday, March 17, 2020 TEMPORARY OFFICE CLOSURE UNTIL FURTHER NOTICE ATTENTION CUSTOMERS: Ottawa River Power has been closely monitoring the Coronavirus (COVID-19) outbreak and continues to observe Health Canada’s recommendations.  Our first priority is the continued safety of our employees and our customers.  Public health officials continue to advise that social distancing is the… Continue reading TEMPORARY OFFICE CLOSURE UNTIL FURTHER NOTICE

Scam Alert

March 12, 2020

A number of our customers have received unsolicited phone calls from companies offering home audits. Unless you have registered for the Home Assistance Program or the Affordability Fund, you should not receive a random call from someone offering a home audit. Should you receive a phone call of this nature, please feel free to call… Continue reading Scam Alert

Online Portal – Scheduled Maintenance

March 6, 2020

Our online e-billing/web presentment portal will be unavailable on Thursday, March 12, 2020 while system upgrades are performed. The portal will be unavailable from 8 p.m. to 12 a.m. Thank you for your patience and understanding.… Continue reading Online Portal – Scheduled Maintenance

Apply now for the AffordAbility Fund!

March 5, 2020

We can help ease what you spend on electricity. Apply Now!  1-855-494-3863… Continue reading Apply now for the AffordAbility Fund!

Ontario Energy Board Increasing Time of Use Rates

December 6, 2019

As of November 1st, 2019 the Time of Use Rates have increased. These rates are set by the Ontario Energy Board, not by Ottawa River Power Corporation.  Additionally, the Government of Ontario has introduced a new rebate called the “Ontario Electricity Rebate”, which is a discount of 31.8% on the cost of electricity. This rebate… Continue reading Ontario Energy Board Increasing Time of Use Rates

Momentary Outages

October 25, 2019

To our valued customers: Ottawa River Power Corporation (ORPC) would like to acknowledge and apologize for the inconveniences caused by the increase in power interruptions to the City of Pembroke in recent months. We recognize that any outage is an inconvenience and are committed to ensuring our customers have service they can depend on. While… Continue reading Momentary Outages

Notice of Change to Conditions of Service Document

April 29, 2019

The Distribution System Code requires that every distributor produce its own “Conditions of Service” document.  The purpose of this document is to provide a means of communicating the types and level of service available to the customers within the distributor’s service territory. The current version of the Conditions of Service was published in 2017.  Since… Continue reading Notice of Change to Conditions of Service Document

Customer Satisfaction Survey

January 4, 2019

ORPC wants you to know that we are conducting a Customer Satisfaction Survey starting in January 2019. You may receive a call from a company called ADVANIS on behalf of ORPC. This survey is important to ensure we are meeting your needs. We encourage you to participate and share your thoughts. If you have any… Continue reading Customer Satisfaction Survey