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February 5, 2020

Notice: Our online e-billing/web presentment portal will be unavailable on Monday, February 10, 2020 while system upgrades are performed. The portal will be unavailable from 9 a.m. to 11 a.m. Thank you for your patience and understanding.… Continue reading Web Portal

Notice to Customers of Ottawa River Power Corporation

December 18, 2019

Ottawa River Power Corporation has applied to the Ontario Energy Board to raise its electricity distribution rates effective May 1, 2020. If the application is approved, a typical residential customer of Ottawa River Power Corporation would see an increase of approximately $0.19 per month. Other customers, including businesses, may also be affected. We are asking… Continue reading Notice to Customers of Ottawa River Power Corporation

Ontario Energy Board Increasing Time of Use Rates

December 6, 2019

As of November 1st, 2019 the Time of Use Rates have increased. These rates are set by the Ontario Energy Board, not by Ottawa River Power Corporation.  Additionally, the Government of Ontario has introduced a new rebate called the “Ontario Electricity Rebate”, which is a discount of 31.8% on the cost of electricity. This rebate… Continue reading Ontario Energy Board Increasing Time of Use Rates

Momentary Outages

October 25, 2019

To our valued customers: Ottawa River Power Corporation (ORPC) would like to acknowledge and apologize for the inconveniences caused by the increase in power interruptions to the City of Pembroke in recent months. We recognize that any outage is an inconvenience and are committed to ensuring our customers have service they can depend on. While… Continue reading Momentary Outages

Scam Alert

August 2, 2019

There are reports of calls received by our customers claiming a “Green” fund group would like to schedule appointments for ORPC. We are not affiliated with this, it is a scam. Please be cautious when dealing with unsolicited phone calls. Additional reports indicate that the Caller ID # registering is showing our company information. If… Continue reading Scam Alert

Notice of Change to Conditions of Service Document

April 29, 2019

The Distribution System Code requires that every distributor produce its own “Conditions of Service” document.  The purpose of this document is to provide a means of communicating the types and level of service available to the customers within the distributor’s service territory. The current version of the Conditions of Service was published in 2017.  Since… Continue reading Notice of Change to Conditions of Service Document

Customer Satisfaction Survey

January 4, 2019

ORPC wants you to know that we are conducting a Customer Satisfaction Survey starting in January 2019. You may receive a call from a company called ADVANIS on behalf of ORPC. This survey is important to ensure we are meeting your needs. We encourage you to participate and share your thoughts. If you have any… Continue reading Customer Satisfaction Survey

2019 Rate Application

November 19, 2018

The Ontario Energy Board approved distribution rates effective May 1, 2019. View Decision and Rate Order… Continue reading 2019 Rate Application

The Power of Local Hydro

November 19, 2018

Ottawa River Power Corporation is local distribution company delivering energy to customers.  It belongs to the Electricity Distributors Assocation which has started “The Power of Local Hydro” campaign. This urges decision maker to consider five key priorities: Keep the customer first Drive local hydro innovation forward Improve the regulatory framework Respect community decision making Expand… Continue reading The Power of Local Hydro

Ontario Electricity Support Program

November 19, 2018

There’s help for low-income households. You can get help. Start now. If you are a customer of Ottawa River Power Corporation, and in a lower-income home, you may qualify for a reduction on your electricity bill.  Find out more and apply. Please note that most of the OESP contracts are on a two year basis.  If you need… Continue reading Ontario Electricity Support Program