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COVID-19 Energy Assistance Program – Scam Alert

March 19, 2021

Customers throughout the province are receiving phone calls introducing and offering the COVID-19 Energy Assistance Program (CEAP) and indicating that a home inspection is required in order to apply.  This is not the case; a home inspection is not required to qualify for CEAP.  If you have any questions or receive a call of this… Continue reading COVID-19 Energy Assistance Program – Scam Alert

Electricity Rates as of February 23, 2021

February 23, 2021

The end date for the off-peak rate for all Regulated Price Plan customers took place at midnight on February 22, 2021.  As of today, February 23, 2021, TOU and tiered rates will apply.  For more information on rates, visit Ontario Energy Board – Time of Use and Tiered Pricing… Continue reading Electricity Rates as of February 23, 2021

Now Available – Updated Application Forms for CEAP and CEAP-SB (COVID Energy Assistance Program)

January 29, 2021

On January 14, 2021, the Ontario Energy Board (OEB) changed the eligibility criterial to make CEAP for residential and small business customers more easily accessible. Customers are eligible for these program(s) if, as of the date they are applying, they have overdue amounts owing from one or more electricity bill(s) incurred since March 17, 2020,… Continue reading Now Available – Updated Application Forms for CEAP and CEAP-SB (COVID Energy Assistance Program)

Changes to Renewable Energy Contract Costs

January 11, 2021

Starting January 1, 2021, a portion of renewable energy contract costs will be funded by the Ontario government instead of electricity customers.  This will lower electricity bills for large and mid-sized commercial and industrial consumers who do not participate in the Regulated Price Plan (RPP) or receive the Ontario Electricity Rebate (OER) by reducing Global… Continue reading Changes to Renewable Energy Contract Costs

2021 Customer Survey

January 7, 2021

Ottawa River Power wants you to know that we are conducting a Customer Satisfaction Survey by phone from January – March 2021. You may receive a call from a company called ADVANIS on behalf of Ottawa River Power. This survey is important to us and we encourage you to participate and share your thoughts. If… Continue reading 2021 Customer Survey

New 2021 Save On Energy Programs Available Now

January 4, 2021

New Save on Energy programs are now available under the 2021-2024 Conservation and Demand Management Framework.  These programs continue to target those who need them most, including opportunities for commercial, industrial, institutional, First Nation and income-eligible customers, and are focused on cost-effectively meeting electricity system needs. In addition to new programs, a variety of resources… Continue reading New 2021 Save On Energy Programs Available Now

Changes to industrial and commercial electricity costs effective January 1, 2021

December 29, 2020

Earlier this year, Ontario deferred a portion of Global Adjustment (GA) between April and June 2020 by limiting the Class B GA rate to $115/MWh for non-Regulated Price Plan (RPP) customers and providing proportionate reductions for Class A customers. The deferred costs were intended to be recovered over a 12-month period beginning in January 2021.… Continue reading Changes to industrial and commercial electricity costs effective January 1, 2021

Regulated Price Plan rates set to fixed price for January 2021

December 23, 2020

The province-wide shutdown means that more people will be staying home or running their small businesses from home. The Ontario Government has taken steps to hold the price of electricity at 8.5 ¢/kWh for electricity used from January 1 until the end of the day on January 28, 2021. Residential, small business and farm customers… Continue reading Regulated Price Plan rates set to fixed price for January 2021

2021-2024 CDM Framework: New Save on Energy Programs

December 16, 2020

Information on new Save on Energy programs, launching the week of January 4, 2021, is available below. The 2021-2024 Conservation and Demand Management (CDM) Framework focuses on cost-effectively meeting the needs of customers and the electricity system.  The new programs continue to target those who need them most, including opportunities for commercial, industrial, institutional, First… Continue reading 2021-2024 CDM Framework: New Save on Energy Programs

Eligibility Criteria Revised – Assistance for Residential Customers (CEAP) and Small Businesses/Registered Charities (CEAP-SB)

October 19, 2020

For our residential customers who are interested in applying for CEAP (COVID-19 Energy Assistance Program), the provision that the applicant must be in receipt of CERB or EI benefits on March 17, 2020 has been removed.  The requirement now is that the applicant be either in receipt of CERB or EI benefits at any point… Continue reading Eligibility Criteria Revised – Assistance for Residential Customers (CEAP) and Small Businesses/Registered Charities (CEAP-SB)