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Notice of Change to Conditions of Service Document

April 29, 2019

The Distribution System Code requires that every distributor produce its own “Conditions of Service” document.  The purpose of this document is to provide a means of communicating the types and level of service available to the customers within the distributor’s service territory. The current version of the Conditions of Service was published in 2017.  Since… Continue reading Notice of Change to Conditions of Service Document

Customer Satisfaction Survey

January 4, 2019

ORPC wants you to know that we are conducting a Customer Satisfaction Survey starting in January 2019. You may receive a call from a company called ADVANIS on behalf of ORPC. This survey is important to ensure we are meeting your needs. We encourage you to participate and share your thoughts. If you have any… Continue reading Customer Satisfaction Survey

2019 Rate Application

November 19, 2018

The Ontario Energy Board approved distribution rates effective May 1, 2019. View Decision and Rate Order… Continue reading 2019 Rate Application

The Power of Local Hydro

November 19, 2018

Ottawa River Power Corporation is local distribution company delivering energy to customers.  It belongs to the Electricity Distributors Assocation which has started “The Power of Local Hydro” campaign. This urges decision maker to consider five key priorities: Keep the customer first Drive local hydro innovation forward Improve the regulatory framework Respect community decision making Expand… Continue reading The Power of Local Hydro

Ontario Electricity Support Program

November 19, 2018

There’s help for low-income households. You can get help. Start now. If you are a customer of Ottawa River Power Corporation, and in a lower-income home, you may qualify for a reduction on your electricity bill.  Find out more and apply. Please note that most of the OESP contracts are on a two year basis.  If you need… Continue reading Ontario Electricity Support Program

E-Billing

November 19, 2018

E-Billing is now available to our customers.  Please have your account number and your meter number as it is needed to create your online account. Sign up… Continue reading E-Billing

Ontario Energy Board Releases 2017 Scorecard:

November 19, 2018

All local distribution companies (LDCs) in Ontario recently reported their performance to the Ontario Energy Board on an array of categories. See how ORPC performed.… Continue reading Ontario Energy Board Releases 2017 Scorecard:

What happens when we all use electricity at the same time?

November 19, 2018

emPOWERme has some interesting information and tips on saving energy. Click on the photo below. https://www.ontario.ca/page/ministry-energy-northern-development-and-mines … Continue reading What happens when we all use electricity at the same time?

Time of Use Rates

November 19, 2018

Rate information from May 1, 2018 – October 31, 2018 Prices Effective May 1, 2018 Off Peak: 6.5 ¢/kWh Mid-Peak: 9.4 ¢/kWh On-Peak: 13.2 ¢/kWh https://www.oeb.ca/sites/default/files/tou-chart.pdf… Continue reading Time of Use Rates

Ontario’s System-Wide Electricity Supply Mix: 2016 Data

June 27, 2018

Electricity Retailing – Disclosure to Consumers, O. Reg. 416/99, requires retailers to disclose to consumers the Ontario system-wide electricity supply mix in the manner established by the Ontario Energy Board. The Board’s Directive for the Disclosure of Information to Consumers by Electricity Retailers under Ontario Regulation 416/99 prescribes the manner and timing requirements for this… Continue reading Ontario’s System-Wide Electricity Supply Mix: 2016 Data