News
Killaloe Loss of Supply from Hydro One -Update as of June 22 8:42pm
June 22, 2025
Power is now restored to Killaloe. Hydro One crews were able to restore supply to Killaloe at approximately 8:20pm. If you’re still experiencing an issue, please call our office to report it at 1-877-332-3316. Thank you for your patience during this extended outage on a very hot day. And thank you to Hydro One crews… Continue reading Killaloe Loss of Supply from Hydro One -Update as of June 22 8:42pm
Back Lot Tree Trimming
June 12, 2025
ORPC will be working with Davey Tree Experts next week to perform back lot tree trimming in Pembroke. This vegetation management is necessary to maintain the reliability of our distribution system. Please watch out for crews and do not approach crews while they are performing their work. Work will begin in the Glenwood Drive area… Continue reading Back Lot Tree Trimming
Ice Storm Warning
March 27, 2025
Environment Canada has issued a Special Weather Statement due to an ice storm which is expected to impact the area late Friday into Monday:Ontario – Weather Conditions and Forecast by Locations – Environment Canada Please be advised that power outages may occur due to fallen branches and ice accumulation on power lines. For safety tips… Continue reading Ice Storm Warning
My Bill Portal Restored
February 4, 2025
Our e-billing system has been restored! We apologize for any inconvenience this may have caused and thank you for your patience and understanding. To access e-billing online, please use the My Bill online portal at: https://mybill.orpowercorp.com/app/login.jsp… Continue reading My Bill Portal Restored
My Bill Portal Down
February 3, 2025
Please note we are currently experiencing an issue with our My Bill online portal. We are currently working to restore online services to customers, but at this time, we do not have an estimated time of restoration. We apologize for any inconvenience this may have caused. We appreciate your understanding and patience during this time.… Continue reading My Bill Portal Down
Customer Satisfaction Survey Starting January 13, 2025
January 9, 2025
Ottawa River Power wants you to know that we are conducting a Customer Satisfaction survey, by phone, starting January 13th, 2025. You may receive a call from a company called ORACLEPOLL RESEARCH on behalf of Ottawa River Power and asked to participate in a customer satisfaction survey. This survey is important to us, and we… Continue reading Customer Satisfaction Survey Starting January 13, 2025
Postal Service Interruption
November 15, 2024
As a result of the postal service interruption, we are temporarily unable to mail out physical bills. Payments mailed to us will also be affected. To ensure you stay informed about your account balance and due dates, we will be reaching out to you by phone when your bill is available, using the current phone… Continue reading Postal Service Interruption
Application for 2025 Rates
November 4, 2024
Ottawa River Power Corporation (ORPC) has filed an application with the Ontario Energy Board (OEB) to adjust electricity distribution rates effective May1st, 2025. The estimated overall impact of this application would result in additional yearly savings for an average customer of $37 for residential and $60 for small businesses. Although monthly distribution rates for an… Continue reading Application for 2025 Rates
Pembroke Office Closure (Oct 22 & 23)
October 21, 2024
Please note that our Pembroke office will be closed for in-person services tomorrow, Tuesday, October 22, as well as Wednesday, October 23, while our staff complete training. Phone services will be available in limited capacity over these days. We thank you for your patience and understanding as we work to improve our services. Our Almonte… Continue reading Pembroke Office Closure (Oct 22 & 23)
Almonte Outage: Sunday, September 29, 2024
September 10, 2024
We have been informed by Hydro One that there will be a planned power interruption affecting all customers in Almonte on Sunday, September 29th, from approximately 6:00 AM to 1:00 PM. This outage is required to allow Hydro One to safely install new equipment on their system, which will impact our supply from the transmission… Continue reading Almonte Outage: Sunday, September 29, 2024