Report an Outage Report a Power Outage Step 1 of 8 12% If you have witnessed or are experiencing an electrical emergency, such as downed power lines or failed power line equipment, call us immediately at 1-877-332-3316. If you are unable to reach a member of our team, please call 911.Please select your customer classification to begin: Residential Commercial\Industrial Condominium Report a Streetlight Outage Please contact our office to report your issue at 1-613-732-3687. Please contact our office to report your issue at 1-613-732-3687. Please select the type of issue you are experiencing: Total loss of power, the house is completely without power Partial loss of power, some things in my home are receiving power Lights are experiencing dimming/flickering Is the outage affecting the entire house? * Required Yes No If you are experiencing a loss of power in your home that is affecting only certain portions of the household, please check your breaker panel if you are able to do so. Contacting a qualified electrical contractor may lead to a quicker resolution.Name First Last PhoneEmail Address * Required Street Address Address Line 2 City Province AlbertaBritish ColumbiaManitobaNew BrunswickNewfoundland and LabradorNorthwest TerritoriesNova ScotiaNunavutOntarioPrince Edward IslandQuebecSaskatchewanYukon Postal Code Do your neighbors have power? Yes No Are your street lights out? Yes No Did you hear a loud bang or was there a flash of light at the moment the outage occurred? Yes No Are you able to reset your breaker? Yes No If you were able to reset your breaker, did this resolve the issue? Yes No Are you able to reset your breaker? Yes No If you were able to reset your breaker, did this resolve the issue? Yes No Are appliances in your home working such as an electric stove or dryer? Yes No Have you contacted a licensed electrical contractor? Yes No If you contacted an electrical contractor, please, allow them to enter in the electricians name and phone number. Electrical Contractor's Name First Last Electrical Contractor's Email You may be experiencing power quality issues. Please contact our office to report your issue at 1-613-732-3687. Name * Required First Last Phone * RequiredEmail * Required Please select all that apply Streetlight is out Light is dimly lit Light is working intermittently Multiple light outage Light does not turn off during daylight Damaged streetlight or pole Other Other InformationProvide a photoMax. file size: 64 MB.Address * Required Street Address Address Line 2 City Province AlbertaBritish ColumbiaManitobaNew BrunswickNewfoundland and LabradorNorthwest TerritoriesNova ScotiaNunavutOntarioPrince Edward IslandQuebecSaskatchewanYukon Postal Code Nearest Intersection * Required Pole Number If there is any additional information you are able to provide regarding this issue or location, please provide