Safety & Power Outages
Regulatory and Policies
Ottawa River Power is proud to be your locally owned and operated electrical distributor. Providing you with a reliable source of electricity and a dependable presence in the communities in which we operate. Our staff is dedicated to providing great service with our customers best interest in mind.
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Planned Momentary Outage – CANCELLED DUE TO WEATHER
Nov 19, 2024
The Planned momentary outages which were scheduled for 8:30 am and 9:00 am on Thursday, November 21, 2024 in Pembroke have been cancelled due to inclement weather.
Postal Service Interruption
Nov 15, 2024
As a result of the postal service interruption, we are temporarily unable to mail out physical bills. Payments mailed to us will also be affected.
To ensure you stay informed about your account balance and due dates, we will be reaching out to you by phone when your bill is available, using the current phone number registered on your account.
You can still pay your bill by:
- Visiting our offices or using our night deposit box
- Setting up pre-authorized payment plans
- Making online payments using our online portal
- Paying through your bank by phone or online banking
Please do not mail us your payment at this time as we cannot guarantee that we will receive it.
Despite the postal service interruption, customers are responsible for paying bills in a timely manner.
Now is a great time to sign up for our e-billing platform! With e-billing, you can easily monitor your bills, stay updated on due dates, and enjoy many other convenient features.
We appreciate your understanding and patience during this time. If you have any questions, please don’t hesitate to contact us.
Application for 2025 Rates
Nov 4, 2024
Ottawa River Power Corporation (ORPC) has filed an application with the Ontario Energy Board (OEB) to adjust electricity distribution rates effective May1st, 2025. The estimated overall impact of this application would result in additional yearly savings for an average customer of $37 for residential and $60 for small businesses. Although monthly distribution rates for an average customer have increased by $1 for residential and $5 for small businesses, the amendment to Ontario Regulation 429/04, which allowed for the removal of GA charges on Waltham’s energy supply, continues to pass more savings onto ORPC customers and offsets all other increases.
The application and evidence are available for review on the OEB website: ORPC Rate Application EB-2024-0050
Download a PDF copy of the Notice of a Rate Hearing for rates effective May 1st, 2025.
Pembroke Office Closure (Oct 22 & 23)
Oct 21, 2024
Please note that our Pembroke office will be closed for in-person services tomorrow, Tuesday, October 22, as well as Wednesday, October 23, while our staff complete training. Phone services will be available in limited capacity over these days. We thank you for your patience and understanding as we work to improve our services.
Our Almonte Office will remain open for regular office hours from 8:00 am to 12:00 pm (noon).
Our Pembroke office will reopen at 8:00 an on Thursday, October 24, 2024, for in-person services.
As always, bill payments can be accepted via:
• Pre-authorized payment
• Telephone and online banking through your bank/financial institution
• Bank branch or financial institution instant teller
• Cheque via mail (please tear away and return the top portion of bill with payment)
• Credit Card payment service available through Paymentus – 1-877-403-7078
• Using our drop box at both of our office locations
Contact Us
Pembroke Office
Ottawa River Power Corporation
283 Pembroke Street West,
P.O. Box 1087
Pembroke, Ontario K8A 6Y6
Phone: 613-732-3687
Toll Free: 1-877-332-3316
Fax: 613-732-8199
8:00 a.m. to 4:00 p.m. (Monday to Friday)
Emergency After Hours Contact
1-877-332-3316
Almonte Office
Ottawa River Power Corporation
12B Mill Street,
P.O. Box 179
Almonte, Ontario K0A 1A0
Phone: 613-256-3722
Toll Free: 1-877-332-3316
Fax: 613-256-3994
8:00 a.m. to 12:00 p.m. (Monday to Friday)
Emergency After Hours Contact
1-877-332-3316