My Business
Safety & Power Outages
About Us
Regulatory and Policies
Ottawa River Power is proud to be your locally owned and operated electrical distributor. Providing you with a reliable source of electricity and a dependable presence in the communities in which we operate. Our staff is dedicated to providing great service with our customers best interest in mind.
Latest tweets
We know customers in #Pembroke have experienced a number of outages in recent months. While the primary cause of th… https://t.co/6lRYhsb9gO
Oct 25, 2019
Power has been restored. https://t.co/pIDxEC4HWc
Oct 11, 2019
Outage Notice Pembroke: ORPC is aware of the current outage in the east end of town. Crews are patrolling the area.… https://t.co/KurceVfDV0
Oct 11, 2019
Latest News
Momentary Outages
Oct 25, 2019
To our valued customers:
Ottawa River Power Corporation (ORPC) would like to acknowledge and apologize for the inconveniences caused by the increase in power interruptions to the City of Pembroke in recent months. We recognize that any outage is an inconvenience and are committed to ensuring our customers have service they can depend on.
While the primary cause of the outages is under investigation, we requested Hydro One and Brookfield to help with short-term mitigation measures that we could implement immediately. We have come together collaboratively to work with Hydro One and Brookfield to improve the reliability of supply and are in the process of implementing these measures together.
We want to sincerely thank our customers for their patience and continued support throughout this process. ORPC is committed to increasing the reliability of the distribution system and will continue to work in partnership with our energy suppliers to mitigate disruptions.
Sincerely,
Ottawa River Power Corporation
Scam Alert
Aug 2, 2019
There are reports of calls received by our customers claiming a “Green” fund group would like to schedule appointments for ORPC. We are not affiliated with this, it is a scam. Please be cautious when dealing with unsolicited phone calls. Additional reports indicate that the Caller ID # registering is showing our company information. If you receive a call from someone purporting to be a representative of ORPC, please hang up and call our office to verify the information is true. Our office phone number is 613.732.3687
September 30, 2019
Some consumers are reporting being contacted by scam artists pretending to be from their utility and threatening to disconnect electricity service if they don’t receive payment immediately. If a you receive such a message by phone or text or letter, you should contact your local utility directly using the telephone number printed on their bill.
Notice of Change to Conditions of Service Document
Apr 29, 2019
The Distribution System Code requires that every distributor produce its own “Conditions of Service” document. The purpose of this document is to provide a means of communicating the types and level of service available to the customers within the distributor’s service territory.
The current version of the Conditions of Service was published in 2017. Since then, various changes to regulations and codes that govern Distributor activities have come into effect, which in turn require updates to the original document.
The revised document is available to view on our web site as well as information on how to obtain a physical copy, this information can be found on our Conditions of Service page.
The public is invited to make written comments on the revisions. Comments will be accepted until July 31st 2019. Please direct all written comments to:
Ottawa River Power Corporation
Attn: Conditions of Service
283 Pembroke St W
P.O. Box 1087
Pembroke, Ontario K8A6Y6
Customer Satisfaction Survey
Jan 4, 2019
ORPC wants you to know that we are conducting a Customer Satisfaction Survey starting in January 2019. You may receive a call from a company called ADVANIS on behalf of ORPC. This survey is important to ensure we are meeting your needs. We encourage you to participate and share your thoughts. If you have any questions, please contact our customer care department at 613.732.3687
Contact Us
Pembroke Office
Ottawa River Power Corporation
283 Pembroke Street West,
P.O. Box 1087
Pembroke, Ontario K8A 6Y6
Phone: 613-732-3687
Toll Free: 1-877-332-3316
Fax: 613-732-8199
8:00 a.m. to 4:00 p.m. (Monday to Friday)
Emergency After Hours Contact
613-735-0014
Almonte Office
Ottawa River Power Corporation
28 Mill Street,
P.O. Box 179
Almonte, Ontario K0A 1A0
Phone: 613-256-3722
Toll Free: 1-888-405-5666
Fax: 613-256-3994
8:00 a.m. to 12:00 p.m. (Monday to Friday)
Emergency After Hours Contact
613-256-3191