Safety & Power Outages
Regulatory and Policies
Ottawa River Power is proud to be your locally owned and operated electrical distributor. Providing you with a reliable source of electricity and a dependable presence in the communities in which we operate. Our staff is dedicated to providing great service with our customers best interest in mind.
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Advanis is currently conducting an Electrical Safety Authority (ESA) survey on behalf of ORPC. ✔️ The survey is legitimate ✔️ Surveyors will not ask for payment or sensitive personal information If you’re contacted, please participate. We appreciate you helping us better understand your safety needs!
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Latest News
Planned Outage: Isabella St. Pembroke
Jan 28, 2026
⚠️ Planned Outage Notice: A scheduled power outage affecting Isabella Street in Pembroke will occur on Monday, February 2, 2026, from 8:00 a.m. to 12:00 p.m.—visit our Planned Outages page for full details.
2026 Electrical Safety Awareness Survey
Jan 7, 2026
Please be aware that the 2026 Electrical Safety Awareness survey starts next week.
Ottawa River Power customers may be contacted by a company called Advanis and asked to participate in an Electrical Safety Awareness Survey. This independent survey will be conducted by the Electrical Safety Authority (ESA).
The survey will launch on January 12, 2026, and will continue until March 6, 2026.
This phone survey will take approximately 15 minutes to complete and will gauge customer knowledge on safety topics related to powerlines, pad mount transformers, and other electrical hazards. Please note, we will not be asking for specific identifying details, such as phone numbers, home address, or credit card and banking information.
The survey is mandated by the Ontario Energy Board to be completed every other year. The results of the survey will be included in future versions of our Utility Scorecard.
If you have any questions about the survey, please call our office at 613-732-3687 or email us at [email protected]
⚠️ Weather Warning – Freezing Rain
Dec 27, 2025
Environment Canada has issued a freezing rain warning affecting all of our service territories.
When: Sunday evening into Monday morning
What: Significant freezing rain (15–20 mm ice accretion)
Freezing rain can cause tree damage and power line issues, which may result in weather-related power outages. Please take a few minutes to prepare:
- Charge phones and power banks
- Have flashlights and extra batteries ready (avoid candles)
- Check on neighbours who may need support
- Stay well back from downed power lines and report them immediately
For more information on how to prepare, please visit https://www.orpowercorp.com/safety-power-outages/are-you-prepared/
If you experience an outage, please call 1-877-332-3316. We’ll be monitoring conditions closely and responding as safely and quickly as possible.
2025 Holiday Office Hours
Dec 16, 2025
Please note the following holiday office hours for Ottawa River Power:
The Almonte Office will be closed at 12 pm (noon) on Tuesday, December 23, 2025, and will reopen intermittently for a single day from 8 am until 12 pm (noon) on Tuesday December 30, 2025. The Almonte Office will re-open in the New Year at 8 am on Friday, January 2, 2025.
The Pembroke Office will be closed at 4 pm on Tuesday, December 23, 2025, and will reopen intermittently from 8 am to 4 pm on both Monday, December 29, and Tuesday, December 30, 2025. The Pembroke Office will re-open in the New Year at 8 am on Friday, January 2, 2025.
To report an outage during our closures, please contact: 1-877-332-3316
To review your payment options during our closures, please visit: https://www.orpowercorp.com/my-home/billing-payments/
On behalf of the staff and management at Ottawa River Power, we wish you a safe and happy holiday season!
Contact Us
Pembroke Office
Ottawa River Power Corporation
283 Pembroke Street West,
P.O. Box 1087
Pembroke, Ontario K8A 6Y6
Phone: 613-732-3687
Toll Free: 1-877-332-3316
Fax: 613-732-8199
8:00 a.m. to 4:00 p.m. (Monday to Friday)
Emergency After Hours Contact
1-877-332-3316
Almonte Office
Ottawa River Power Corporation
12B Mill Street,
P.O. Box 179
Almonte, Ontario K0A 1A0
Phone: 613-256-3722
Toll Free: 1-877-332-3316
Fax: 613-256-3994
8:00 a.m. to 12:00 p.m. (Monday to Friday)
Emergency After Hours Contact
1-877-332-3316