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Ottawa River Power is proud to be your locally owned and operated electrical distributor. Providing you with a reliable source of electricity and a dependable presence in the communities in which we operate. Our staff is dedicated to providing great service with our customers best interest in mind.
Latest tweets
Wondering about the new rates for Time of Use that are set by the Ontario Energy Board. Click on the following to v… https://t.co/vyKPZrJwxr
Dec 6, 2019
Outage update (Pembroke): Power is now restored. Please contact the office in the event that your power is still off. Thank you.
Dec 2, 2019
Outage alert (Pembroke): Customers in the area of Trafalgar Rd and portions of Pembroke St West east of Trafalgar m… https://t.co/hVZWnBLX0H
Dec 2, 2019
Latest News
Ontario Energy Board Increasing Time of Use Rates
Dec 6, 2019
As of November 1st, 2019 the Time of Use Rates have increased. These rates are set by the Ontario Energy Board, not by Ottawa River Power Corporation. Additionally, the Government of Ontario has introduced a new rebate called the “Ontario Electricity Rebate”, which is a discount of 31.8% on the cost of electricity. This rebate will appear as a separate line item on customer bills.
For more information, please contact the Ontario Energy Board , they set the Ontario Electricity Rates. Or call us at 613.732.3687.
Below is a copy of the bill insert currently being sent out to both paper and e-billing customers. This insert further explains the changes:
Momentary Outages
Oct 25, 2019
To our valued customers:
Ottawa River Power Corporation (ORPC) would like to acknowledge and apologize for the inconveniences caused by the increase in power interruptions to the City of Pembroke in recent months. We recognize that any outage is an inconvenience and are committed to ensuring our customers have service they can depend on.
While the primary cause of the outages is under investigation, we requested Hydro One and Brookfield to help with short-term mitigation measures that we could implement immediately. We have come together collaboratively to work with Hydro One and Brookfield to improve the reliability of supply and are in the process of implementing these measures together.
We want to sincerely thank our customers for their patience and continued support throughout this process. ORPC is committed to increasing the reliability of the distribution system and will continue to work in partnership with our energy suppliers to mitigate disruptions.
Sincerely,
Ottawa River Power Corporation
Scam Alert
Aug 2, 2019
There are reports of calls received by our customers claiming a “Green” fund group would like to schedule appointments for ORPC. We are not affiliated with this, it is a scam. Please be cautious when dealing with unsolicited phone calls. Additional reports indicate that the Caller ID # registering is showing our company information. If you receive a call from someone purporting to be a representative of ORPC, please hang up and call our office to verify the information is true. Our office phone number is 613.732.3687
September 30, 2019
Some consumers are reporting being contacted by scam artists pretending to be from their utility and threatening to disconnect electricity service if they don’t receive payment immediately. If a you receive such a message by phone or text or letter, you should contact your local utility directly using the telephone number printed on their bill.
Notice of Change to Conditions of Service Document
Apr 29, 2019
The Distribution System Code requires that every distributor produce its own “Conditions of Service” document. The purpose of this document is to provide a means of communicating the types and level of service available to the customers within the distributor’s service territory.
The current version of the Conditions of Service was published in 2017. Since then, various changes to regulations and codes that govern Distributor activities have come into effect, which in turn require updates to the original document.
The revised document is available to view on our web site as well as information on how to obtain a physical copy, this information can be found on our Conditions of Service page.
The public is invited to make written comments on the revisions. Comments will be accepted until July 31st 2019. Please direct all written comments to:
Ottawa River Power Corporation
Attn: Conditions of Service
283 Pembroke St W
P.O. Box 1087
Pembroke, Ontario K8A6Y6
Contact Us
Pembroke Office
Ottawa River Power Corporation
283 Pembroke Street West,
P.O. Box 1087
Pembroke, Ontario K8A 6Y6
Phone: 613-732-3687
Toll Free: 1-877-332-3316
Fax: 613-732-8199
8:00 a.m. to 4:00 p.m. (Monday to Friday)
Emergency After Hours Contact
613-735-0014
Almonte Office
Ottawa River Power Corporation
28 Mill Street,
P.O. Box 179
Almonte, Ontario K0A 1A0
Phone: 613-256-3722
Toll Free: 1-888-405-5666
Fax: 613-256-3994
8:00 a.m. to 12:00 p.m. (Monday to Friday)
Emergency After Hours Contact
613-256-3191