Ottawa River Power is proud to be your locally owned and operated electrical distributor. Providing you with a reliable source of electricity and a dependable presence in the communities in which we operate. Our staff is dedicated to providing great service with our customers best interest in mind.
Are you experiencing hardship as a result of COVID-19? Applications for the COVID Energy Assistance Program (CEAP)… https://t.co/0WS0xx4D2k
Are you experiencing hardship as a result of COVID-19? Applications for the COVID Energy Assistance Program (CEAP)… https://t.co/NzqJX4lXmv
Outage notification Pembroke: Customers in the area of Cecil St. and Boundary Rd. W. may be experiencing an outage.… https://t.co/zLXAeXIAdS
Jul 8, 2020
The Government of Ontario is providing $9 million to support residential customers struggling to pay their energy bills as a result of COVID-19. The COVID-19 Energy Assistance Program (CEAP) is delivered directly by electricity and natural gas utilities and unit sub-meter providers (USMPs), further to rules laid out by the Ontario Energy Board (OEB).
CEAP is a one time, on-bill credit for eligible residential electricity and natural gas customers to help them catch up on their energy bills and resume regular payments.
CEAP funding is limited. Utilities and USMPs are expected to process applications in the order in which they are received. Submitting an application for CEAP to your utility or USMP does not guarantee funding.
Residential electricity and natural gas customers may be eligible for CEAP funding if they meet the following criteria:
Electricity customers may qualify for a one-time CEAP credit for half of the electricity charges that are overdue on the date of their application for CEAP, up to a maximum of $115.
The CEAP credit can be higher for eligible electricity customers if their home is mainly heated by electricity or they use one of three at-home energy-intensive medical devices (kidney dialysis, mechanical ventilator or oxygen concentrator). In that case, they may qualify for a one-time CEAP credit for half of the electricity charges that are overdue on the date of their application, up to a maximum of $230.
Beginning July 13, 2020, apply for CEAP through your electricity or natural gas utility or USMP. Each may have a unique approach for application in-take.
Utilities and USMPs are making the CEAP application form available on their websites and directly to any residential customer that requests it. At a minimum, customers can apply for CEAP by email or mail. Some utilities and USMPs may also have the capability to allow their customers to apply online or by phone. Contact your utility or USMP to find out what options are available.
Utilities and USMPs are expected to process applications in the order in which they are received, and to process complete applications within 10 business days of receipt.
CEAP funding is limited. Submitting an application for CEAP to your utility or USMP does not guarantee funding.
For more information or to determine if you are eligible for CEAP, contact your utility or USMP or visit oeb.ca/ceap.
Jul 7, 2020
OTTAWA RIVER POWER AND THE PROVINCE OF ONTARIO TEAM UP TO HELP RESIDENTIAL CUSTOMERS REDUCE THEIR ELECTRICITY USAGE
Residential hydro customers have the opportunity to receive FREE energy saving upgrades valued at up to $15,000, until the end of this year.
July 6th, 2020 – Pembroke, ON – Ottawa River Power Corporation (ORPC) is proud to continue delivering the Affordability Fund Trust (AFT) Program to residents in their service territory, in an effort to reduce at home electricity bills. The program, funded by the Government of Ontario and part of the Fair Hydro Plan, provides households with access to energy saving measures completely free of charge. Customers who have already participated in the program have been receiving products such as LED light bulbs, shower heads, ENERGY STAR® appliances, home insulation, heat pumps and more, and ORPC would like to encourage more households to participate before the program ends later this year.
The AFT program is designed to assist households who DO NOT qualify for low income programs, essentially providing an opportunity for every household in Ontario to receive energy saving devices and upgrades free of charge. At the very least, all residents who apply and qualify for AFT will receive a free Energy Saving Kit valued at up to $250 with items such as LED light bulbs, shower heads, smart power bars and more. Certain households may also qualify to receive a FREE energy assessment of their home and new ENERGY STAR® appliances such as refrigerators, freezers, washers and/or dryers, valued at up to $5,500.
“Now more than ever, with everything happening with COVID-19 and its resulting economic downturn, we need to find ways to lower our cost of living. The AffordAbility Fund allows us to do just that, offering FREE energy saving upgrades that help make electricity bills more affordable ,” said Mary Hellingman, CDM Manager at Ottawa River Power. “For years we’ve been offering the Home Assistance Program for low income households, but with the AFT program we’re now able to offer all of our residential customers incentives to help reduce their monthly utility bill.”
ORPC customers who have electrically heated homes have even more to gain from this program, with the potential to receive attic or basement insulation, and/or a new heat pump valued at up to $15,000. Through the AFT program, hydro customers that have already participated have seen reductions of up to 40% on their heating bills, after receiving a heat pump to replace their existing baseboard heating and/or electric furnace.
ORPC highly encourages all those interested in applying to call the Province of Ontario’s enrollment centre at 1-855-494-FUND (3863), as this is the most efficient method of application. Online registration is also available at www.affordabilityfund.org. For those applying online, please note that given the amount of support being provided through this program all applicants are still required to complete a phone call to answer a few simple questions about your household and your current electricity usage. Please have a recent copy of your hydro bill available to assist with this process.
“An investment of a few minutes of your time to speak with a representative can get you up to $15,000 in FREE upgrades for your home and some major savings on your electricity bills,” said Hellingman.
The AFT program is currently slated to end later this year, or sooner if the funds are exhausted first. To apply for the program, visit www.affordabilityfund.org or call 1-855-494-FUND (3863) to speak with a representative directly and expedite your application.
Jun 19, 2020
Jun 1, 2020
The Government of Ontario has introduced a COVID-19 Recovery Rate of 12.8¢/kWh for all time-of-use (TOU) electricity customers. Households, farms and small businesses who pay time-of-use electricity rates will be charged this fixed rate 24 hours a day, seven days a week, starting June 1, 2020. This rate will be automatically reflected on TOU customers’ electricity bills for all three TOU periods, 24 hours a day, seven days a week, and is intended to be in place until October 31, 2020.
Question & Answers:
Q1. What is being done to support households and businesses with increased electricity usage during this COVID-19 outbreak?
The government of Ontario has extended emergency rate relief for time-of-use electricity customers until May 31, 2020. Households, farms and small businesses paying TOU electricity rates will continue to be charged the lowest price, known as the off-peak electricity rate, 24 hours a day, 7 days a week until May 31, 2020. Starting June 1, 2020, the government of Ontario has introduced a “COVID-19 Recovery Rate” of 12.8¢/kWh for TOU Regulated Price Plan (RPP) customers to provide stability and predictability for families, small businesses and farms. This rate is equal to the forecasted average RPP supply cost, calculated November 1, 2019. This rate, subject to approvals, is intended to be in effect until October 31, 2020.
Q2. How will the off-peak rate appear on bills?
The off-peak rate of 10.1¢/kWh will automatically be applied to TOU ratepayers and will be shown on customer bills as the rate for all three TOU periods. Customers who pay time of-use electricity rates will continue to be billed the off-peak electricity rate. The intention is to provide the off-peak rate until May 31, 2020.
Q3. Would the new COVID-19 Recovery Rate be automatically applied to customer bills?
Yes, the fixed ‘COVID-19 Recovery Rate’ of 12.8¢/kWh will automatically be applied to all customers who pay time-of-use (TOU) rates starting June 1, 2020. It is intended that this rate will continue to be in effect until October 31, 2020.
Q4. Will the COVID-19 Recovery Rate have an impact on customer bills?
Historical consumption patterns suggest that the monthly summer bills of most residential and small business customers charged at the COVID-19 Recovery Rate would on average be expected to be within +/- 2 percent of the bill they would have received if they were charged the TOU prices by the Ontario Energy Board on November 1, 2019. The bill impact for individual customers as a result of the adoption of the COVID-19 Recovery Rate will depend on how much electricity they use and the extent to which their consumption pattern is different from what it has been in the past.
Illustrative Bill Comparison Examples:
• Compared to regular time-of-use rates, the average consumer (700kWh monthly consumption, 64% off-peak, 18% mid-peak, 18% off-peak) would not see a bill change when charged the COVID-19 Recovery Rate of 12.8 cents/kWh.
• Compared to regular time-of-use rates, a consumer who uses 700kWh a month but has an atypical consumption pattern (45% off-peak, 25% midpeak, 30% on-peak) would see a bill decrease of approximately $9.47 when charged the COVID-19 Recovery Rate of 12.8 cents/kWh.
• Compared to regular time-of-use rates, a consumer who uses 700kWh a month with a consumption pattern of 55% off-peak, 20% mid-peak, 25% onpeak would see a bill decrease of approximately $4.99 when charged the COVID-19 Recovery Rate of 12.8 cents/kWh.
• Compared to the current off-peak price of 10.1 cents/kWh, the average customer (700kWh monthly consumption) would see a bill increase of approximately $16.13 when they are moved to the COVID-19 Recovery Rate of 12.8 cents/kWh.
Q5. How will this change affect RPP customers who don’t pay TOU rates?
Tiered customers will not be affected by the new fixed price. The initial rate reduction was targeted to TOU ratepayers, as those were the customers that would see the greatest increase in cost due to being home during the day. There are approximately 5 million residential consumers, farms and some small businesses who are on TOU electricity prices under the RPP.
The remainder of RPP customers either pay tiered prices or have opted out of the RPP to sign a contract with an electricity retailer or to pay market-based pricing. At the present time, RPP customers who pay tiered rates make up less than 5% of RPP consumers.
Ottawa River Power Corporation
283 Pembroke Street West,
P.O. Box 1087
Pembroke, Ontario K8A 6Y6
Toll Free: 1-877-332-3316
8:00 a.m. to 4:00 p.m. (Monday to Friday)
Emergency After Hours Contact
Ottawa River Power Corporation
28 Mill Street,
P.O. Box 179
Almonte, Ontario K0A 1A0
Toll Free: 1-888-405-5666
8:00 a.m. to 12:00 p.m. (Monday to Friday)
Emergency After Hours Contact