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Ottawa River Power Corporation

Ottawa River Power is proud to be your locally owned and operated electrical distributor. Providing you with a reliable source of electricity and a dependable presence in the communities in which we operate. Our staff is dedicated to providing great service with our customers best interest in mind.

The current Time of Use period is Mid Peak

Learn More about Time of Use View TOU Chart

Latest tweets

ORPC offices will be closed Monday, August 3, 2020 in Almonte and Pembroke. Stay safe and enjoy the long weekend!

Jul 30, 2020

Are you experiencing hardship as a result of COVID-19? Applications for the COVID Energy Assistance Program (CEAP)…

Jul 23, 2020

The Afford Ability Fund is no longer accepting new applications after July 31, 2020. There is still time to qualify…

Jul 22, 2020

Latest News

Affordability Fund Program is Coming to a Close

Jul 22, 2020

The AffordAbility Fund is no longer accepting new applications after July 31, 2020.

There is still time to qualify!  Act fast and apply before July 31, 2020 to find out what you qualify for:  a customized kit with energy saving products to ENERGY STAR® appliances and home energy plans and upgrades.

Visit or call 1.855.494.FUND (3863)

COVID-19 Energy Assistance Program (CEAP)

Jul 8, 2020

COVID-19 Energy Assistance Program

The Government of Ontario is providing $9 million to support residential customers struggling to pay their energy bills as a result of COVID-19. The COVID-19 Energy Assistance Program (CEAP) is delivered directly by electricity and natural gas utilities and unit sub-meter providers (USMPs), further to rules laid out by the Ontario Energy Board (OEB).

CEAP is a one time, on-bill credit for eligible residential electricity and natural gas customers to help them catch up on their energy bills and resume regular payments.

CEAP funding is limited.  Utilities and USMPs are expected to process applications in the order in which they are received. Submitting an application for CEAP to your utility or USMP does not guarantee funding.

Eligibility Requirements

Residential electricity and natural gas customers may be eligible for CEAP funding if they meet the following criteria:

  1. The customer has an account with a utility or a USMP. Only the customer who is the account holder can submit an application for CEAP.
  2. The customer’s account was in good standing on March 17, 2020, and the customer was not enrolled in an arrears payment agreement for amounts owing prior to March 17, 2020. However, customers that enrolled in an arrears payment agreement for amounts that became owing after March 17, 2020 are eligible for CEAP.
  3. The customer failed to make complete payment for the electricity/gas charges (as applicable) on at least two bills issued since March 17, 2020, and has an overdue balance on the date of their application for CEAP.
  4. The customer, or their spouse or common-law partner that resides in the same residence is  unemployed on the date of their application for CEAP; and has received Employment Insurance or the Canada Emergency Response Benefit (CERB) since March 17, 2020.  The customer is required to confirm that this is the case on their CEAP application form.
  5. In the case of an electricity customer, the customer has not received emergency financial assistance for their electricity bills under the Low-Income Energy Assistance Program (LEAP) in 2020, and has not received funding under the Ontario Electricity Support Program in 2020.

CEAP Benefit Amounts

Electricity customers may qualify for a one-time CEAP credit for half of the electricity charges that are overdue on the date of their application for CEAP, up to a maximum of $115.

The CEAP credit can be higher for eligible electricity customers if their home is mainly heated by electricity or they use one of three at-home energy-intensive medical devices (kidney dialysis, mechanical ventilator or oxygen concentrator).  In that case, they may qualify for a one-time CEAP credit for half of the electricity charges that are overdue on the date of their application, up to a maximum of $230.

How to apply

Beginning July 13, 2020, apply for CEAP through your electricity or natural gas utility or USMP.  Each may have a unique approach for application in-take.

Utilities and USMPs are making the CEAP application form available on their websites and directly to any residential customer that requests it. At a minimum, customers can apply for CEAP by email or mail.  Some utilities and USMPs may also have the capability to allow their customers to apply online or by phone.  Contact your utility or USMP to find out what options are available.

Utilities and USMPs are expected to process applications in the order in which they are received, and to process complete applications within 10 business days of receipt.

CEAP funding is limited.  Submitting an application for CEAP to your utility or USMP does not guarantee funding.

For more information or to determine if you are eligible for CEAP, contact your utility or USMP or visit

For your convenience, the form can be downloaded:  CEAP-Application-Form.  When completed, it can be emailed to:

FREE Energy Saving Upgrades for Residential Customers

Jul 7, 2020


Residential hydro customers have the opportunity to receive FREE energy saving upgrades valued at up to $15,000, until the end of this year.

July 6th, 2020 – Pembroke, ON – Ottawa River Power Corporation (ORPC) is proud to continue delivering the Affordability Fund Trust (AFT) Program to residents in their service territory, in an effort to reduce at home electricity bills. The program, funded by the Government of Ontario and part of the Fair Hydro Plan, provides households with access to energy saving measures completely free of charge. Customers who have already participated in the program have been receiving products such as LED light bulbs, shower heads, ENERGY STAR® appliances, home insulation, heat pumps and more, and ORPC would like to encourage more households to participate before the program ends later this year.

The AFT program is designed to assist households who DO NOT qualify for low income programs, essentially providing an opportunity for every household in Ontario to receive energy saving devices and upgrades free of charge. At the very least, all residents who apply and qualify for AFT will receive a free Energy Saving Kit valued at up to $250 with items such as LED light bulbs, shower heads, smart power bars and more. Certain households may also qualify to receive a FREE energy assessment of their home and new ENERGY STAR® appliances such as refrigerators, freezers, washers and/or dryers, valued at up to $5,500.

“Now more than ever, with everything happening with COVID-19 and its resulting economic downturn, we need to find ways to lower our cost of living. The AffordAbility Fund allows us to do just that, offering FREE energy saving upgrades that help make electricity bills more affordable ,” said Mary Hellingman, CDM Manager at Ottawa River Power. “For years we’ve been offering the Home Assistance Program for low income households, but with the AFT program we’re now able to offer all of our residential customers incentives to help reduce their monthly utility bill.”

ORPC customers who have electrically heated homes have even more to gain from this program, with the potential to receive attic or basement insulation, and/or a new heat pump valued at up to $15,000. Through the AFT program, hydro customers that have already participated have seen reductions of up to 40% on their heating bills, after receiving a heat pump to replace their existing baseboard heating and/or electric furnace.

ORPC highly encourages all those interested in applying to call the Province of Ontario’s enrollment centre at 1-855-494-FUND (3863), as this is the most efficient method of application. Online registration is also available at For those applying online, please note that given the amount of support being provided through this program all applicants are still required to complete a phone call to answer a few simple questions about your household and your current electricity usage. Please have a recent copy of your hydro bill available to assist with this process.

“An investment of a few minutes of your time to speak with a representative can get you up to $15,000 in FREE upgrades for your home and some major savings on your electricity bills,” said Hellingman.

The AFT program is currently slated to end later this year, or sooner if the funds are exhausted first. To apply for the program, visit or call 1-855-494-FUND (3863) to speak with a representative directly and expedite your application.

ORPC_AFT Press Release-July2020 (002)

Ontario Energy Board – What’s New – Ontario’s System-Wide Electricity Supply Mix: 2019 Data

Jun 19, 2020


Contact Us

Pembroke Office

Ottawa River Power Corporation
283 Pembroke Street West,
P.O. Box 1087
Pembroke, Ontario K8A 6Y6

Phone: 613-732-3687

Toll Free: 1-877-332-3316

Fax: 613-732-8199

8:00 a.m. to 4:00 p.m. (Monday to Friday)

Emergency After Hours Contact

Almonte Office

Ottawa River Power Corporation
28 Mill Street,
P.O. Box 179
Almonte, Ontario K0A 1A0

Phone: 613-256-3722

Toll Free: 1-888-405-5666

Fax: 613-256-3994

8:00 a.m. to 12:00 p.m. (Monday to Friday)

Emergency After Hours Contact

General Inquiries