Safety & Power Outages
Regulatory and Policies
Ottawa River Power is proud to be your locally owned and operated electrical distributor. Providing you with a reliable source of electricity and a dependable presence in the communities in which we operate. Our staff is dedicated to providing great service with our customers best interest in mind.
Please note we are currently experiencing an issue with our My Bill online portal. We are currently working to restore online services to customers, and will provide an estimated time of restoration as soon as possible. We apologize for any inconvenience this may have caused. We appreciate your understanding and patience during this time. If you have any questions, please don't hesitate to contact us at 1-877-332-3316.
Feb 4, 2025
Our e-billing system has been restored! We apologize for any inconvenience this may have caused and thank you for your patience and understanding. To access e-billing online, please use the My Bill online portal at: https://mybill.orpowercorp.com/app/login.jsp
Feb 3, 2025
Please note we are currently experiencing an issue with our My Bill online portal.
We are currently working to restore online services to customers, but at this time, we do not have an estimated time of restoration.
We apologize for any inconvenience this may have caused.
We appreciate your understanding and patience during this time. If you have any questions, please don’t hesitate to contact us at 1-877-332-3316.
Jan 9, 2025
Ottawa River Power wants you to know that we are conducting a Customer Satisfaction survey, by phone, starting January 13th, 2025.
You may receive a call from a company called ORACLEPOLL RESEARCH on behalf of Ottawa River Power and asked to participate in a customer satisfaction survey. This survey is important to us, and we encourage you to participate and share your thoughts. The survey should take no longer than 8-10 minutes.
Please note, this survey will not be asking for specific identifying details, such as phone numbers, home address, or credit card and banking information.
If you have any questions, please contact our office at 613-732-3687 and someone will gladly assist.
Nov 15, 2024
As a result of the postal service interruption, we are temporarily unable to mail out physical bills. Payments mailed to us will also be affected.
To ensure you stay informed about your account balance and due dates, we will be reaching out to you by phone when your bill is available, using the current phone number registered on your account.
You can still pay your bill by:
Please do not mail us your payment at this time as we cannot guarantee that we will receive it.
Despite the postal service interruption, customers are responsible for paying bills in a timely manner.
Now is a great time to sign up for our e-billing platform! With e-billing, you can easily monitor your bills, stay updated on due dates, and enjoy many other convenient features.
We appreciate your understanding and patience during this time. If you have any questions, please don’t hesitate to contact us.
Ottawa River Power Corporation
283 Pembroke Street West,
P.O. Box 1087
Pembroke, Ontario K8A 6Y6
Phone: 613-732-3687
Toll Free: 1-877-332-3316
Fax: 613-732-8199
8:00 a.m. to 4:00 p.m. (Monday to Friday)
Emergency After Hours Contact
1-877-332-3316
Ottawa River Power Corporation
12B Mill Street,
P.O. Box 179
Almonte, Ontario K0A 1A0
Phone: 613-256-3722
Toll Free: 1-877-332-3316
Fax: 613-256-3994
8:00 a.m. to 12:00 p.m. (Monday to Friday)
Emergency After Hours Contact
1-877-332-3316