Eligibility Criteria Revised – Assistance for Residential Customers (CEAP) and Small Businesses/Registered Charities (CEAP-SB)

Oct 19, 2020

For our residential customers who are interested in applying for CEAP (COVID-19 Energy Assistance Program), the provision that the applicant must be in receipt of CERB or EI benefits on March 17, 2020 has been removed.  The requirement now is that the applicant be either in receipt of CERB or EI benefits at any point after March 17, 2020. In addition, customers who made partial payments on their bills prior to March 17, are also now eligible to apply for CEAP.

To apply, please download and fill out the application form CEAP Electricity Application Form

For our small business owners and registered charity customers, the eligibility criteria have been updated so that more customers may qualify for CEAP-SB. Small business customers who made partial payments in early 2020, for amounts owing on their bills prior to March 17, are now eligible to apply for CEAP-SB.

To apply, please download and fill out the application form  CEAP-SB Electricity Application Form.

When the application is completed, please email to billing@orpowercorp.com

As CEAP-SB funding is limited, applying does not guarantee that Ottawa River Power has CEAP-SB funding remaining. Applications will be processed in the order they are received.

If you have any questions regarding the funding or require assistance, please contact our office at 613.732.3687.

Customer Choice – Time of Use and Tiered Rates

Oct 13, 2020

If you’re a residential or small business customer that pays Time-of-Use (TOU) electricity prices, you can choose to switch to Tiered prices beginning November 1, 2020.

To switch from TOU to Tiered prices, you must notify Ottawa River Power by completing an election form, available online, or by contacting us at 613-732-3687.

Ottawa River Power will begin accepting election forms on October 13, 2020.

For more information to aid in understanding this new option and help making the right choice for your personal needs, please visit our Time-of-Use Customer Choice page. You’ll find a list of frequently asked questions, as well as links to election forms and online tools to compare options.