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Ottawa River Power Corporation

Ottawa River Power is proud to be your locally owned and operated electrical distributor. Providing you with a reliable source of electricity and a dependable presence in the communities in which we operate. Our staff is dedicated to providing great service with our customers best interest in mind.

The current Time of Use period is Off Peak

Learn More about Time of Use View TOU Chart

Latest tweets

Outage notification Pembroke: Customers in the area of Horace St. may be experiencing an outage. Crews have been di… https://t.co/Rz2xbCiWkm

Sep 27, 2020

Our small business or registered charity customers may be eligible for the COVID-19 Energy Assistance Program for S… https://t.co/V3HAf6TNmC

Sep 16, 2020

Get your cottage’s electrical system ready for winter: Turn off individual breakers, unplug/switch off appliances… https://t.co/0aDpvYyvfZ

Sep 14, 2020

Latest News

Murray L. Moore Hydro Museum Remains Closed

Sep 23, 2020

Respecting public safety during the COVID‑19 pandemic, our Museum will remain closed.

We appreciate your understanding; please continue to stay safe and practice social distancing.

Customer Survey Deadline Extended to October 1st!

Aug 17, 2020

At Ottawa River Power, we want to make sure that you understand all of the factors that go into our investment plan, and how we consider your priorities as part of developing this plan.  We are currently conducting an online customer engagement survey to get your feedback.  Your input will help guide how Ottawa River Power develops and establishes their future investments and spending decisions.  You don’t need to be an electricity expert to participate; just have your customer account number handy.

For every completed survey received, Ottawa River Power will make a $5 donation to local food banks in the communities they serve.  Please complete the survey through https://www.surveymonkey.com/r/ORPC_DSP

The survey is open from August 15, 2020 to October 1, 2020.

If you would like a paper copy of the survey, please call the ORPC office at 613.732.3687

COVID-19 Energy Assistance Program for Small Businesses (CEAP-SB)

Aug 14, 2020

The government has recently announced $8 million for the COVID-19 Energy Assistance Program for Small Business (CEAP-SB) to help small businesses that are struggling to pay their energy bills as a result of the COVID-19 emergency.  Ottawa River Power will start accepting CEAP-SB applications as of August 31, 2020.

To apply, please download and fill out the application form:  CEAP-SB_Electricity Application Form_revised_20200812.

When the application is completed, please email to billing@orpowercorp.com 

As CEAP-SB funding is limited, applying does not guarantee that Ottawa River Power has CEAP-SB funding remaining. Applications will be processed in the order they are received.

If you have any questions regarding the funding or require assistance, please contact our office at 613.732.3687.

COVID-19 Energy Assistance Program (CEAP)

Jul 8, 2020

COVID-19 Energy Assistance Program

The Government of Ontario is providing $9 million to support residential customers struggling to pay their energy bills as a result of COVID-19. The COVID-19 Energy Assistance Program (CEAP) is delivered directly by electricity and natural gas utilities and unit sub-meter providers (USMPs), further to rules laid out by the Ontario Energy Board (OEB).

CEAP is a one time, on-bill credit for eligible residential electricity and natural gas customers to help them catch up on their energy bills and resume regular payments.

CEAP funding is limited.  Utilities and USMPs are expected to process applications in the order in which they are received. Submitting an application for CEAP to your utility or USMP does not guarantee funding.

Eligibility Requirements

Residential electricity and natural gas customers may be eligible for CEAP funding if they meet the following criteria:

  1. The customer has an account with a utility or a USMP. Only the customer who is the account holder can submit an application for CEAP.
  2. The customer’s account was in good standing on March 17, 2020, and the customer was not enrolled in an arrears payment agreement for amounts owing prior to March 17, 2020. However, customers that enrolled in an arrears payment agreement for amounts that became owing after March 17, 2020 are eligible for CEAP.
  3. The customer failed to make complete payment for the electricity/gas charges (as applicable) on at least two bills issued since March 17, 2020, and has an overdue balance on the date of their application for CEAP.
  4. The customer, or their spouse or common-law partner that resides in the same residence is  unemployed on the date of their application for CEAP; and has received Employment Insurance or the Canada Emergency Response Benefit (CERB) since March 17, 2020.  The customer is required to confirm that this is the case on their CEAP application form.
  5. In the case of an electricity customer, the customer has not received emergency financial assistance for their electricity bills under the Low-Income Energy Assistance Program (LEAP) in 2020, and has not received funding under the Ontario Electricity Support Program in 2020.

CEAP Benefit Amounts

Electricity customers may qualify for a one-time CEAP credit for half of the electricity charges that are overdue on the date of their application for CEAP, up to a maximum of $115.

The CEAP credit can be higher for eligible electricity customers if their home is mainly heated by electricity or they use one of three at-home energy-intensive medical devices (kidney dialysis, mechanical ventilator or oxygen concentrator).  In that case, they may qualify for a one-time CEAP credit for half of the electricity charges that are overdue on the date of their application, up to a maximum of $230.

How to apply

Beginning July 13, 2020, apply for CEAP through your electricity or natural gas utility or USMP.  Each may have a unique approach for application in-take.

Utilities and USMPs are making the CEAP application form available on their websites and directly to any residential customer that requests it. At a minimum, customers can apply for CEAP by email or mail.  Some utilities and USMPs may also have the capability to allow their customers to apply online or by phone.  Contact your utility or USMP to find out what options are available.

Utilities and USMPs are expected to process applications in the order in which they are received, and to process complete applications within 10 business days of receipt.

CEAP funding is limited.  Submitting an application for CEAP to your utility or USMP does not guarantee funding.

For more information or to determine if you are eligible for CEAP, contact your utility or USMP or visit oeb.ca/ceap.

For your convenience, the form can be downloaded:  CEAP-Application-Form.  When completed, it can be emailed to:  billing@orpowercorp.com

Contact Us

Pembroke Office

Ottawa River Power Corporation
283 Pembroke Street West,
P.O. Box 1087
Pembroke, Ontario K8A 6Y6

Phone: 613-732-3687

Toll Free: 1-877-332-3316

Fax: 613-732-8199

8:00 a.m. to 4:00 p.m. (Monday to Friday)

Emergency After Hours Contact
613-735-0014

Almonte Office

Ottawa River Power Corporation
28 Mill Street,
P.O. Box 179
Almonte, Ontario K0A 1A0

Phone: 613-256-3722

Toll Free: 1-888-405-5666

Fax: 613-256-3994

8:00 a.m. to 12:00 p.m. (Monday to Friday)

Emergency After Hours Contact
613-256-3191

General Inquiries

inquiries@orpowercorp.com