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Ottawa River Power Corporation

Ottawa River Power is proud to be your locally owned and operated electrical distributor. Providing you with a reliable source of electricity and a dependable presence in the communities in which we operate. Our staff is dedicated to providing great service with our customers best interest in mind.

The current Time of Use period is Mid Peak

Learn More about Time of Use View TOU Chart

Latest tweets

We know customers in #Pembroke have experienced a number of outages in recent months. While the primary cause of th… https://t.co/6lRYhsb9gO

Oct 25, 2019

Power has been restored. https://t.co/pIDxEC4HWc

Oct 11, 2019

Outage Notice Pembroke: ORPC is aware of the current outage in the east end of town. Crews are patrolling the area.… https://t.co/KurceVfDV0

Oct 11, 2019

Latest News

Momentary Outages

Oct 25, 2019

To our valued customers:

Ottawa River Power Corporation (ORPC) would like to acknowledge and apologize for the inconveniences caused by the increase in power interruptions to the City of Pembroke in recent months. We recognize that any outage is an inconvenience and are committed to ensuring our customers have service they can depend on.

While the primary cause of the outages is under investigation, we requested Hydro One and Brookfield to help with short-term mitigation measures that we could implement immediately. We have come together collaboratively to work with Hydro One and Brookfield to improve the reliability of supply and are in the process of implementing these measures together.

We want to sincerely thank our customers for their patience and continued support throughout this process. ORPC is committed to increasing the reliability of the distribution system and will continue to work in partnership with our energy suppliers to mitigate disruptions.

Sincerely,

Ottawa River Power Corporation

Scam Alert

Aug 2, 2019

There are reports of calls received by our customers claiming a “Green” fund group would like to schedule appointments for ORPC. We are not affiliated with this, it is a scam. Please be cautious when dealing with unsolicited phone calls. Additional reports indicate that the Caller ID # registering is showing our company information. If you receive a call from someone purporting to be a representative of ORPC, please hang up and call our office to verify the information is true. Our office phone number is 613.732.3687

September 30, 2019

Some consumers are reporting being contacted by scam artists pretending to be from their utility and threatening to disconnect electricity service if they don’t receive payment immediately. If a you receive such a message by phone or text or letter, you should contact your local utility directly using the telephone number printed on their bill.

Notice of Change to Conditions of Service Document

Apr 29, 2019

The Distribution System Code requires that every distributor produce its own “Conditions of Service” document.  The purpose of this document is to provide a means of communicating the types and level of service available to the customers within the distributor’s service territory.

The current version of the Conditions of Service was published in 2017.  Since then, various changes to regulations and codes that govern Distributor activities have come into effect, which in turn require updates to the original document.

The revised document is available to view on our web site as well as information on how to obtain a physical copy, this information can be found on  our Conditions of Service page.

The public is invited to make written comments on the revisions.  Comments will be accepted until July 31st 2019. Please direct all written comments to:

Ottawa River Power Corporation

Attn: Conditions of Service

283 Pembroke St W

P.O. Box 1087

Pembroke, Ontario K8A6Y6

Customer Satisfaction Survey

Jan 4, 2019

ORPC wants you to know that we are conducting a Customer Satisfaction Survey starting in January 2019. You may receive a call from a company called ADVANIS on behalf of ORPC. This survey is important to ensure we are meeting your needs. We encourage you to participate and share your thoughts. If you have any questions, please contact our customer care department at 613.732.3687

Contact Us

Pembroke Office

Ottawa River Power Corporation
283 Pembroke Street West,
P.O. Box 1087
Pembroke, Ontario K8A 6Y6

Phone: 613-732-3687

Toll Free: 1-877-332-3316

Fax: 613-732-8199

8:00 a.m. to 4:00 p.m. (Monday to Friday)

Emergency After Hours Contact
613-735-0014

Almonte Office

Ottawa River Power Corporation
28 Mill Street,
P.O. Box 179
Almonte, Ontario K0A 1A0

Phone: 613-256-3722

Toll Free: 1-888-405-5666

Fax: 613-256-3994

8:00 a.m. to 12:00 p.m. (Monday to Friday)

Emergency After Hours Contact
613-256-3191

General Inquiries

inquiries@orpowercorp.com