Ottawa River Power is proud to be your locally owned and operated electrical distributor. Providing you with a reliable source of electricity and a dependable presence in the communities in which we operate. Our staff is dedicated to providing great service with our customers best interest in mind.

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Outage notification Pembroke: Customers in the area Boundary Rd East may be experiencing an outage. Crews are on si… https://t.co/Q5LocXRNtw

about 5 hours ago

It's Lightning Awareness Week! Know the facts about lightning. https://t.co/TjYgnVjfPj #LightningAwareness #Safety… https://t.co/BDmiLBu0X5

Jun 24, 2022

Support programs are available from the Ontario Energy Board for customers who are struggling with their bill payme… https://t.co/kCTVP02WIV

Jun 23, 2022

Latest News

New Electricity Distribution Rates Effective May 1, 2022

Apr 29, 2022

On March 24th, 2022, the Ontario Energy Board (OEB) issued its Decision and Rate Order on an application filed by ORPC for approval to change its electricity distribution rates effective May 1, 2022.

For more details on the approval, please visit Regulatory/Applications

For details on the specific rates, please visit My Home/Rates & Charges

If you have any questions regarding the application and the new rates, please call our office and someone will gladly assist.

“Don’t be Afraid to Say No” – Energy Scam Awareness Campaign

Apr 11, 2022

“Don’t be Afraid to Say No” – Energy Scam Awareness Campaign

The Ontario Energy Board (OEB) and the Ontario Ministry of Energy are working together to protect consumers against scams.

Frauds are being committed through phone calls, texts, emails, social media ads and unexpected home visits. Operators are using aggressive tactics and targeting vulnerable populations, often convincing them to sign contracts. They often claim to be connected with the OEB or other government programs.

Some companies falsely include the OEB’s name and logo in their messaging.

Be careful when responding to unsolicited emails, texts, calls and in-person visits about your energy services.

Ottawa River Power, the Ministry of Energy and the Ontario Energy Board do not make unsolicited phone calls. If you are concerned about a suspicious call, please contact:

Ottawa River Power – 613-732-3687
Canadian Anti-Fraud Centre – 1-888-495-8501 (toll-free)
Ontario Energy Board – 1-877-632-2727

Beware of Potential Scams

Mar 17, 2022

Our customers are receiving phone calls regarding rebates on their hydro bill. Ottawa River Power does not provide nor offer any rebates to our customers.

There are assistance programs available to our customers; they are as follows:

• Ontario Electricity Support Program (delivered by the Ontario Energy Board)
• Low-income Energy Assistance Program (delivered by the Ontario Energy Board)
• Energy Affordability Program (delivered by Save on Energy)

Should you receive a phone call regarding your hydro bill, rebates, assistance programs, etc., please call our office for accurate details. Our staff is always happy to help. As well, if you would like more information regarding programs available, we would be happy to advise.

ORPC Conditions of Service Updated

Mar 17, 2022

The Distribution System Code requires that every distributor produce its own “Conditions of Service” document. The purpose of this document is to provide a means of communicating the types and level of service available to the customers within the distributor’s service territory.

The previous version of the Conditions of Service was published in 2019. Since then, various changes to regulations and codes that govern Distributor activities have come into effect, which in turn require updates to the original document.

ORPC’s Conditions of Service has been updated and accepted by the OEB as of February 4th 2022. You can find more information and the latest copy of the ORPC Conditions of Service using the following link:

ORPC Conditions of Service