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Ottawa River Power Corporation

Ottawa River Power is proud to be your locally owned and operated electrical distributor. Providing you with a reliable source of electricity and a dependable presence in the communities in which we operate. Our staff is dedicated to providing great service with our customers best interest in mind.

The current Time of Use period is Off Peak

Learn More about Time of Use View TOU Chart

Latest tweets

Outage update: Power is now restored. If you are still experiencing a loss of power, please contact the Pembroke office at 613.732.3687.

Apr 1, 2020

Outages in Pembroke and Laurentian Valley areas are being reported due to a Hydro One issue. Working to establish an ETR from Hydro One.

Apr 1, 2020

The Government of Ontario is providing temporary 45-day emergency relief to support Ontarians impacted by the globa… https://t.co/gSBoRiQGTW

Mar 24, 2020

Latest News

COVID-19: Time-of-Use Rates Suspended for 45 Days

Mar 24, 2020

The Government of Ontario is providing temporary 45-day emergency relief to support
Ontarians impacted by the global COVID-19 outbreak. As of Tuesday, March 24,
2020, households, farms and small businesses who pay time-of-use electricity rates
will be charged off-peak rates 24 hours a day, seven days a week.

Q&A

Q1. What is being done to support households and businesses with increased
electricity usage during this COVID-19 outbreak?

For electricity consumed starting at 12:00 a.m. EST on Tuesday, March 24, 2020,
households, farms and small businesses paying TOU electricity rates will be charged the
lowest price, known as the off-peak electricity rate, 24 hours a day, 7 days a week.

Q2. How is this being implemented? Do ratepayers need to take any action in order to
receive the off-peak pricing?

No action is required by electricity consumers: this change will be applied automatically for
everyone paying time-of-use rates, for electricity consumed starting at 12:00 a.m. EST on
March 24, 2020.

Depending on billing cycles, some ratepayers will see these changes on their next electricity
bill.

Q3. How will this appear on bills?

Ratepayers will automatically see the lower rate reflected on electricity bills in the next billing
cycle. The off-peak rate will be shown as the rate for all three TOU periods.

Q4. How long will this be in place?

It is the government’s intention that off-peak pricing for TOU customers will be in effect for 45
days.

Q5. How much will RPP customers save with this change?

The estimated impact on the average monthly residential bill is $16.13, or $24.20 over the
45-day period, but will depend on a customer’s total consumption and consumption
behaviours.

The estimated impact on the average monthly small business bill, for RPP customers with a
monthly consumption of 10,000 kWh could see a reduction of $308 on a monthly bill or $462
over the 45-day period.

Q6. Will tiered rate customers also be receiving the lower rate?

All TOU customers (including residential, farms and small businesses) would receive
the pricing change. These are the customers that see the greatest increase in cost due to
being home during the day.

Most Regulated Price Plan (RPP) consumers pay TOU prices, the rest of RPP customers pay
tiered prices. There are approximately 5 million residential consumers, farms and some small
businesses billed TOU electricity prices under the RPP.

This pricing change would not apply to RPP customers who pay tiered rates. It would also not
apply to consumers who have opted out of RPP to sign a contract with an electricity retailer.

Assistance for our Customers COVID-19

Mar 20, 2020

With the current COVID-19 outbreak and the economic impact it may have on our customers, Ottawa River Power is offering the following to assist our customers:

  • The provincial winter disconnection ban will be extended by an additional three months.  The ban, originally scheduled to end on April 30, 2020, is now extended to July 31, 2020.
  • All of our small business and commercial customers will be included in this disconnection ban.
  • There will be no account collection action until July 31, 2020
  • Please contact our office to discuss payment options

If you require financial assistance, the following programs are still available:

Low-Income Energy Assistance Program (LEAP).  This program is a year-round emergency financial assistance program developed by the Ontario Energy Board to assist low-income energy customers who may be experiencing difficulty payment current arrears.

The Ontario Electricity Support Program (OESP).  If you are in a lower-income home, you may qualify for a reduction on your electricity bill. The Ontario Electricity Support Program will reduce the cost of your household electricity by applying a monthly credit directly to your bill. The credit amount will depend on how many people live in your home and your combined household income.

Time-of-Use Periods

Many of our customers have inquired regarding time-of-use rates.
If there are to be rate changes to the peak times, the Ontario Energy Board will release the announcement.

Let’s Keep Each Other Informed

All new developments and announcements will be updated on Twitter, Facebook, or our website.
Our staff is available during regular our regular business hours.  Please contact us with any concerns or questions.

TEMPORARY OFFICE CLOSURE UNTIL FURTHER NOTICE

Mar 16, 2020

Effective Tuesday, March 17, 2020

TEMPORARY OFFICE CLOSURE UNTIL FURTHER NOTICE

ATTENTION CUSTOMERS:

Ottawa River Power has been closely monitoring the Coronavirus (COVID-19) outbreak and continues to observe Health Canada’s recommendations.  Our first priority is the continued safety of our employees and our customers.  Public health officials continue to advise that social distancing is the most effective strategy to prevent the spread of COVID-19.  As such, both office locations of ORPC (283 Pembroke St W, Pembroke and 28 Mill St, Almonte) will be closed to all outside visitors, including customer walk-ins, until further notice.

We appreciate your support and understanding of this decision.

Should you need to contact us, please call our office at 613-732-3687 (Pembroke) or 613-256-3722 (Almonte).  You can also email us at  inquiries@orpowercorp.com or billing@orpowercorp.com.  One of our representatives will be in touch with you as soon as possible.

FOR OUTAGE REPORTING, PLEASE CONTACT:

Pembroke:  613-732-3687 (after hours 613-735-0014)

Almonte:  (after hours 613-256-3191)

TO MAKE A BILL PAYMENT:

•       Pre-authorized payment

•       Telephone and online banking through your bank/financial institution

•       Bank branch or financial institution instant teller

•       Cheque via mail, please tear away and return the top portion of bill with payment

•       Credit Card payment service available through Paymentus – 1-877-403-7078

•       You may continue to use our drop box at both of our office locations

Scam Alert

Mar 12, 2020

A number of our customers have received unsolicited phone calls from companies offering home audits.

Unless you have registered for the Home Assistance Program or the Affordability Fund, you should not receive a random call from someone offering a home audit.

Should you receive a phone call of this nature, please feel free to call our office at 613.732.3687 and we will be happy to answer or address any of your questions or concerns.

Contact Us

Pembroke Office

Ottawa River Power Corporation
283 Pembroke Street West,
P.O. Box 1087
Pembroke, Ontario K8A 6Y6

Phone: 613-732-3687

Toll Free: 1-877-332-3316

Fax: 613-732-8199

8:00 a.m. to 4:00 p.m. (Monday to Friday)

Emergency After Hours Contact
613-735-0014

Almonte Office

Ottawa River Power Corporation
28 Mill Street,
P.O. Box 179
Almonte, Ontario K0A 1A0

Phone: 613-256-3722

Toll Free: 1-888-405-5666

Fax: 613-256-3994

8:00 a.m. to 12:00 p.m. (Monday to Friday)

Emergency After Hours Contact
613-256-3191

General Inquiries

inquiries@orpowercorp.com