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Ottawa River Power Corporation

Ottawa River Power is proud to be your locally owned and operated electrical distributor. Providing you with a reliable source of electricity and a dependable presence in the communities in which we operate. Our staff is dedicated to providing great service with our customers best interest in mind.

The current Time of Use period is Off Peak

Learn More about Time of Use View TOU Chart

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Latest News

Ontario Business Cost Rebate Program

Jan 19, 2022

The Ministry of Finance and Ministry of Energy announced that applications are now being accepted for the new Ontario Business Cost Rebate Program. Eligible businesses required to close or reduce capacity will receive rebate payments for a portion of the property tax and energy costs they incur while subject to these measures.

The new Ontario Business Costs Rebate Program provides support for fixed property tax and energy costs to businesses that are most impacted by public health measures in response to the Omicron variant.

  •  Eligible businesses that are required to close or reduce capacity will receive rebate payments for a portion of the property tax and energy costs they incur while subject to these measures.
  • Eligible businesses required to reduce capacity to 50 per cent, such as smaller retail stores, will receive a rebate payment equivalent to 50 per cent of their property tax and energy costs.
  • Eligible businesses required to close for indoor activities, such as restaurants and gyms, will receive a rebate payment equal to 100 per cent of their costs.

The Ontario Business Costs Rebate Program Guide includes a full list of eligible businesses and is available at ontario.ca/page/businesses-get-help-covid-19-costs.

Payments to eligible businesses are retroactive to December 19, 2021.

Eligibility Criteria:

  • Business must be subject to a provincially-mandated capacity limit of 50 per cent or lower (including a requirement to temporarily close)
  •  Business must pay commercial (non-residential) property taxes and/or non-residential energy costs – either directly or through the property owner (as detailed in their lease)
  • Not-for-profits and charities may be eligible if their operations/service is impacted by the capacity limits and meets the eligibility criteria.

Application Process:

  • To apply, visit Businesses: Get help with COVID-19 costs and follow the link to complete the online application.
  • Businesses are required to submit proof of costs associated with property tax and/or energy bills as part of the application process.

Payment

  • Approved applicants will receive funds via Electronic Fund Transfer directly into their business bank account. Business bank accounts must be located in Ontario.
  • Funds will not be deposited into a personal account used for business purposes.

Contact Information
For questions contact ServiceOntario at:

Toll-free: 1-855-216-3090

TTY: 416-325-3408

Toll-free TTY: 1-800-268-7095

Call centres are open Monday to Friday, 8:30 a.m. to 5:00 p.m. EDT, excluding government and statutory holidays.

Government has set electricity rates at the off-peak rate of 8.2¢/kWh

Jan 7, 2022

The Ontario government has set electricity rates at the off-peak rate of 8.2¢/kWh, 24 hours per day from January 18 – February 7, 2022. Households, farms and small businesses will receive this off-peak rate automatically, whether they normally pay time-of-use or tiered rates.

Q&A:

Q1. When does the round-the-clock off-peak rate come into effect?

A: The off-peak rate of 8.2 cents will start at 12:01 am on January 18, 2022 and be in place for 21 days, until end of day February 7.

Q2. I just switched from Time-Of-Use rates to tiered pricing. How does that affect me?

A: All residential, small business and farm customers, known as Regulated Price Plan (RPP) customers, will receive the off-peak rate. This includes everyone on either time-of-use or tiered rates.

Q3. I’m having a hard time paying my bills, even with the off-peak rates. What can I do?

A: Your electricity will not be disconnected. There is a province-wide disconnection ban in place between November 15 and April 30 every year.

In addition to the off-peak price, you also receive the Ontario Electricity Rebate, which holds your total bill lower and ensures that the average bill increases by no more than 2 per cent per year

For households that are struggling to pay their bills, there are several support programs. Details on these programs can be found at www.ontario.ca/yourelectricitybill .

Q4. What happens at the end of 21 days?

A: The off-peak price of 8.2 cents/kWh is set to be in place for 21 days, starting January 18. When this program expires, you will automatically switch back to whichever type of billing you had before – either Time-Of-Use (TOU) or tiered. TOU customers will still have the option of applying to their LDC to switch to tiered rates.

Q5: How much will customers save with this change?

A: It is expected that customers will save approximately 13% on their bill. This amount is dependent on how much electricity is consumed, when it is consumed and what service territory the customer is located in.

Electrical Safety Awareness survey for 2022

Jan 4, 2022

Please be aware that ORPC is conducting its Electrical Safety Awareness survey for 2022.

The survey is being conducted by Red Head Media Solutions, in partnership with ADVANIS. ADVANIS will be doing the calling and interviewers will identify themselves from ADVANIS calling on behalf of ORPC.

Some ORPC customers will contacted via phone to participate in this survey. The phone survey will take approximately 15 minutes to complete and will gauge customer knowledge on safety topics related to powerlines, pad mount transformers, and other electrical hazards. Please note, we will not be asking for specific identifying details, such as phone numbers, home address or credit card and banking information.

The survey is mandated by the Ontario Energy Board to be completed every other year. The results of the survey will be included in future versions of our Utility Scorecard.

If you have any questions about the survey, please call us.

Notice of Change to Conditions of Service Document

Dec 13, 2021

The Distribution System Code requires that every distributor produce its own “Conditions of Service” document.  The purpose of this document is to provide a means of communicating the types and level of service available to the customers within the distributor’s service territory.

The current version of the Conditions of Service was published in 2017.  Since then, various changes to regulations and codes that govern Distributor activities have come into effect, which in turn require updates to the original document.

The revised document is available to review via the following link: ORPC Conditions of Service 2021

Customers without Internet access may obtain a copy of the revised Conditions of Service at our offices at the following locations:

Pembroke Office

283 Pembroke St. West

Pembroke, Ontario

Almonte Office

28 Mill St.

Almonte, Ontario

The public is invited to make written comments on the revisions.  Comments will be accepted until March 13th 2021.

Please direct all written comments to:

Ottawa River Power Corporation

Attn: Conditions of Service

283 Pembroke St W

P.O. Box 1087

Pembroke, Ontario K8A6Y6

Contact Us

Pembroke Office

Ottawa River Power Corporation
283 Pembroke Street West,
P.O. Box 1087
Pembroke, Ontario K8A 6Y6

Phone: 613-732-3687

Toll Free: 1-877-332-3316

Fax: 613-732-8199

8:00 a.m. to 4:00 p.m. (Monday to Friday)

Emergency After Hours Contact
613-735-0014

Almonte Office

Ottawa River Power Corporation
12B Mill Street,
P.O. Box 179
Almonte, Ontario K0A 1A0

Phone: 613-256-3722

Toll Free: 1-888-405-5666

Fax: 613-256-3994

8:00 a.m. to 12:00 p.m. (Monday to Friday)

Emergency After Hours Contact
613-256-3191

General Inquiries

[email protected]