Accessibility

Ottawa River Power Corporation is committed to creating a barrier-free environment by preventing, identifying, and removing barriers that may limit persons with disabilities. All goods and services provided by Ottawa River Power Corporation shall follow the principles of dignity, independence, integration, and equal opportunity.

Developed in accordance with the Accessibility Standards for Customer Service, O. Reg. 429/07 under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), Ottawa River Power Corporation’s Accessible Customer Service Policy addresses the following:

• The Provision of Goods and Services to Persons with Disabilities
• The Use of Assistive Devices
• The Use of Guide Dogs, Service Animals, and Service Dogs
• The Use of Support Persons
• Notice of Service Disruptions
• Customer Feedback
• Training
• Notice of Availability and Format of Required Documents

It is important to note that the Accessible Customer Service Policy applies to the provision of goods and services to the public or third parties, not to the goods themselves.

Alternative Formats, Accommodations and Feedback

Ottawa River Power Corporation welcomes feedback about the delivery of goods and services to persons with disabilities. Customers who provide formal feedback will receive acknowledgement of their feedback, along with resulting actions based on concerns or complaints submitted. Where possible, feedback will be addressed immediately. However, some feedback may require more effort to address and may need to be reviewed in depth before an action is taken.

If you have any questions, require an alternative format for an Ottawa River Power Corporation document or accommodations to access our services or submit feedback, please complete the Accessible Customer Service Form to make this request.

Customers who require alternative formats or accommodations to submit feedback are encouraged to contact our staff for assistance. For contact details, please visit the contact us page.