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Conditions of Service

Ottawa River Power Corporation (ORPC) is a licensed electricity Distributor in Ontario. ORPC is regulated by the Ontario Energy Board (OEB), as part of the OEB regulations ORPC operates in accordance with all regulatory requirements as prescribed by the OEB. An important regulatory code enforced by the OEB is The Distribution System Code (DSC). The DSC sets out the minimum obligations that a licensed electricity distributor must meet in carrying out its obligations to distribute electricity within its service area under its licence. As per the OEB “The Distribution System Code (DSC) requires that every distributor produce its own”Conditions of Service” document. The purpose of this document is to provide a means of communicating the types and level of service available to the customers within the distributor’s service territory. The DSC requires that the Conditions of Service be readily available for review by the general public. In addition, the most recent version of the document must be provided to the Ontario Energy Board (OEB), who in turn will retain it on file for the purpose of facilitating dispute resolutions in the event that a dispute cannot be resolved without the Board’s intervention.”

Below is the Conditions of Service for Ottawa River Power Corporation:

Annual Scorecard

Utility scorecards track and show comprehensive performance information for each electricity utility in Ontario, over a range of time and for a specific year. For more information on scorecards, visit the OEB’s Utility Performance and Monitoring page.

Below is the most recent published scorecard details for Ottawa River Power Corporation:

Annual Reports