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Request a Service

This page provides access to frequently used forms, and answers to frequently asked questions (FAQs) for customers of Ottawa River Power Corporation. Whether you are starting, stopping, or managing your electricity service, the following forms are available for you to request a service.

Some forms can be completed and submitted through an online process for faster service. Others must be downloaded, filled out, and submitted to our office by:

  • Email to [email protected]
  • Mail to the Pembroke office
  • Drop off at the Almonte or Pembroke office

Please note that in some cases, a PDF viewer (not an internet browser) may be required to open and complete the documents below. You can download a free copy of Adobe PDF Viewer at the following link:  https://get.adobe.com/reader/ 

Please review the options below to determine the appropriate form and submission method for your needs.

Available Forms

Standard Supply Contract

This form is required if you are moving into a property within Ottawa River Power’s service area. This form is necessary to establish electricity service in your name. You can submit this form online, or download and complete a copy and submit it by email, mail, or in person at our office. Please note that a security deposit may be required to set up your account.

                Submit a Standard Supply Contract Online

                Download a Standard Supply Contract

Move-Out Form

Use this form if you are moving out of your current service address. It ensures your electricity service is stopped on your specified move-out date. Complete this form and submit via email, mail, or by dropping off a physical copy to our office.

                Download a Move-Out Form

Landlord and Property Manager Agreement Form

This form is intended for landlords and property managers. When a tenant moves out, Ottawa River Power will notify the landlord or property manager by email or phone when responsibility for the electricity service will be transferred. This agreement helps prevent service interruption during changes in occupancy. Complete this form and submit via email, mail, or by dropping off a physical copy to our office.

                Download a Landlord and Property Manager Agreement Form

Customer Choice (RPP Election Form)

Submit this form to select or change your pricing plan. Residential and small business customers can choose between electricity pricing plans, including Time-of-Use, Tiered, and Ultra-Low Overnight options. Complete this form and submit via email, mail, or by dropping off a physical copy to our office.

                Download a Customer Choice (RPP Election Form)

Remote Reconnection Agreement Form

This form is used to request reconnection, typically following a disconnection due to non-payment. Complete the form to confirm that your property is safe for reconnection and to authorize remote reconnection by Ottawa River Power Corporation. A review of the Fire Safety Notice is required as part of the submission of this form. This authorization is valid for one-time use at the specified address and must be signed by the primary account holder or authorized user responsible for the service at the property. You can submit this form online, or download and complete a copy and submit it by email, mail, or in person at our office.

                Submit a Remote Reconnection Agreement Online

                Download a Remote Reconnection Agreement Form

Frequently Asked Questions (FAQs)

How is my electricity usage measured?
ORPC measures electricity usage through a meter installed at your home or business. This meter records how much electrical energy your household consumes. If you’re enrolled in E-Billing, you may have access to more detailed usage information, such as hourly or daily consumption data, to help you better track and manage your energy use and costs.

What are the rate plans and charges?
Electricity rates can vary depending on the time of day or your type of account. Your bill will clearly list the rate plan you are on. ORPC provides regulated price plans, which include charges for the electricity you use and delivery fees. You can learn more about these rate plans on our website or by contacting our customer service team or visiting our Customer Choice – Regulated Price Plans page.

How can I apply for assistance program or find out if I qualify?
Check the Assistance Programs section on our website. It will tell you the eligibility criteria and how to apply. You can also contact us and ask for help. Assistance programs are not run by ORPC, but our staff can assist you in contacting program providers.

How do I update my contact or account information?
You can update your contact information, such as your address, phone number, or email, through your online ORPC account or contact us. If you’re moving, be sure to also submit the Standard Supply Contract (for moving in) or Move Out Form (for moving out) so that your account reflects the correct service location.

Why do I need to pay a security deposit when opening a new account?
Security deposits help protect against unpaid bills. The amount is based on the property being connected, and because every property has different electricity usage and billing history, the deposit amount can vary from one account to another.

Is the deposit the same for every customer?
No. Deposits are not a flat rate. They are determined on a property-by-property basis, so the required amount may be different depending on the service address.

Can the deposit requirement be waived?
Yes. Customers who enroll in an exact pre-authorized payment plan are not required to provide a deposit.

A deposit can also be waived for residential customers who provide a satisfactory credit reference letter showing one year of good payment history with another electricity or gas utility in Canada, as regulated by the Ontario Energy Board (OEB). For small business customers, this reference letter must show three (3) years of good payment history.

A deposit can also be waived for residential customers who provide a satisfactory credit reference letter showing one year of good payment history with another electricity or gas utility in Canada, as regulated by the Ontario Energy Board (OEB). For small business customers, this reference letter must show three (3) years of good payment history. The credit reference letter must be in the same name as the current utility account, whether the account is personal or business.

What happens to my deposit once I’ve paid it?
Deposits are held in trust and applied to your account in accordance with Ontario Energy Board rules.

When will my deposit be returned?
Residential customers will have their deposit credited to their account after one year of good standing. Small business customers will have their deposit credited after three years of good standing.