Billing & Payments
View your Bill and Consumption Online
Ottawa River Power online web presentment portal is a free service offering a secure and convenient place which allows you to:
- Receive your bills online
- View previous bills online
- Pay your bills online
- View your electricity consumption online
Upon registering for this service, you can opt into the e-billing service to receive your bill via email every month. This feature allows you to receive your bill in a more convenient and environmentally friendly manner. This also provides hassle free storage of your bills online in your inbox as copies of your bill are sent via email as a PDF attachment.
Please note that if you register for e-billing, you will no longer receive a paper copy in the mail.
Receive a Printed Copy in the Mail
Ottawa River Power customers will receive a printed copy of their bill in the mail, unless you notify us otherwise. Bills are mailed out once every month through Canada Post. Bills delivered by mail are sent out free of charge.
Pre-Authorized Payment (PAP)
Ottawa River Power offers pre-authorized payments directly from your bank or financial institution. This service provides a convenient way to ensure your bill is paid on time. Upon registering your account for this service, your bill(s) will be automatically withdrawn from your account on the due date of your bill (or on the nearest business day). If you would like to register for PAP, please fill out the following Pre-Authorized Payment Plan form and send it to us along with a void cheque.
Download the Pre-Authorized Payment Form
By Interac or with Cash (in person at our office)
During our regular Monday to Friday office hours, we accept cash and Interac payments at our front office desk.
We also have secure 24 hour drop boxes if you wish to drop off your payment by cheque or money order (please remember to include the remittance portion of your bill). In Pembroke, a drop box is located next to our front office door. In Almonte, a drop box is located at the front office door.
We accept cheque or money order by mail to either our Pembroke or Almonte office. Please include the remittance portion (the top portion) of your bill, and write your account number on the front of your cheque or money order.
For our mailing addresses, please see the Contact Us section. Note: Do not send cash by mail.
By Credit Card (online or by phone)
We accept MasterCard and Visa payments through our online bill payment system (powered by Paymentus Corporation). We will receive an instant notification of your payment and will post it to your account the next business day. For each payment, you will receive a confirmation number. We will send you an email confirmation for your records.
To use this method, call: 1-877-403-7078, or visit: https://ipn.paymentus.com/otp/stde/orpc. Please note that Paymentus Corporation charges a service fee for the use of its software and service to pay your bills.
By Telephone or Online Banking with your Own Institution:
Most financial institutions allow for payment of our bill via telephone or Internet banking, please contact your institution, and have your ORPC account number on hand.
At your Bank
Bring the remittance stub (top portion of your bill) to your banking institution to make a payment on your account.
By pre-authorized monthly payment plan
Please contact your local office to arrange pre-authorized monthly payments.
RPP Self Declaration Form
Under Ontario regulations, an account which falls into one of a prescribed set of categories is to be billed under the Regulated Price Plan (RPP). While certain accounts are automatically enrolled by Ottawa River Power through their consumption or demand profiles, certain classes of customers are required to declare their status with Ottawa River Power in order to be enrolled in the RPP. Additionally, owners of Bulk Metered Multi-Unit Premises are advised to provide the correct number of individual units within their premises in order to fully benefit from the applicable RPP rates. If you are interested in having your account enrolled under the RPP, please complete the RPP Self Declaration Form.
For more information on the RPP, please visit the Ontario Energy Board