Billing & Payments
View your bill and consumption online
Ottawa River Power online web presentment portal is a free service offering a secure and convenient place which allows you to:
- Receive your bills online
- View previous bills online
- Pay your bills online
- View your electricity consumption online
Upon registering for this service, you can opt into the e-billing service to receive your bill via email every month. This feature allows you to receive your bill in a more convenient and environmentally friendly manner. This also provides hassle free storage of your bills online in your inbox as copies of your bill are sent via email as a PDF attachment.
Please note that if you register for e-billing, you will no longer receive a paper copy in the mail.
Receive a printed copy in the mail
Ottawa River Power customers will receive a printed copy of their bill in the mail, unless you notify us otherwise. Bills are mailed out once every month through Canada Post. Bills delivered by mail are sent out free of charge.
Pre-Authorized Payment (PAP)
Ottawa River Power offers pre-authorized payments directly from your bank or financial institution. This service provides a convenient way to ensure your bill is paid on time. Upon registering your account for this service, your bill(s) will be automatically withdrawn from your account on the due date of your bill (or on the nearest business day). If you would like to register for PAP, please download and fill out the following Pre-Authorized Payment Plan form and send it to us, accompanied with a void cheque.
By Interac or with Cash (in person at our office)
During our regular Monday to Friday office hours, we accept cash and Interac payments at our front office desk.
We also have secure 24 hour drop boxes if you wish to drop off your payment by cheque or money order (please remember to include the remittance portion of your bill). In Pembroke, a drop box is located next to our front office door. In Almonte, a drop box is located at the front office door.
We accept cheque or money order by mail to either our Pembroke or Almonte office. Please include the remittance portion (the top portion) of your bill, and write your account number on the front of your cheque or money order.
For our mailing addresses, please see the Contact Us section. Note: Do not send cash by mail.
By Credit Card (online or by phone)
We accept MasterCard and Visa payments through our online bill payment system (powered by Paymentus Corporation). We will receive an instant notification of your payment and will post it to your account the next business day. For each payment, you will receive a confirmation number. We will send you an email confirmation for your records.
To use this method, call: 1-877-403-7078, or visit https://ipn.paymentus.com/otp/stde/orpc. Please note that Paymentus Corporation charges a service fee for the use of its software and service to pay your bills.
By Telephone or Online Banking with your Own Institution
Most financial institutions allow for payment of our bill via telephone or Internet banking, please contact your institution, and have your Ottawa River Power account number on hand.
At your Bank
Bring the remittance stub (top portion of your bill) to your banking institution to make a payment on your account.
By Pre-authorized Monthly Payment Plan
Please contact your local office to arrange pre-authorized monthly payments.
Should your account fall into arrears or you have received a Notice of Disconnection, due to non-payment on your account, please contact us as soon as possible to discuss payment options for your outstanding amount. You may also want to consider:
- Customizing you payment schedule, which can be discussed with our customer service team at your request. Outstanding payments can be split up over a period of time.
- Low Income Energy Assistance Program (LEAP), a province-wide emergency financial assistance program for eligible low-income customers.