Assistance Programs

Ontario Electricity Support Program

As a customer of an electricity utility, if you are in a lower-income home, you may qualify for a reduction on your electricity bill. The Ontario Electricity Support Program (OESP) will reduce the cost of your household electricity by applying a monthly credit directly to your bill. The credit amount will depend on how many people live in your home and your combined household income.

Visit OntarioElectricitySupport.ca for more information and to sign up to receive OESP updates by email, or call 1-855-831-8151.

Low-income Energy Assistance Program

If you’re behind on your electricity bill and face having your service disconnected, you may qualify for emergency financial help through the Low-income Energy Assistance Program (LEAP). There are also special customer service rules available for low-income households. Certain criteria needs to be met to qualify for these programs.  For our customers in Pembroke, Beachburg and Killaloe, please contact the County of Renfrew, Ontario Works at 141 Lake Street in Pembroke.  For our customers in Almonte, please contact the county of Lanark, Social Services Department at 99 Christie Lake Road.

For more information please visit Low Income Energy Assistance Program

Energy Affordability Program

The Energy Affordability Program provides support to income-eligible electricity consumers by helping them to lower their monthly electricity costs and to increase their home comfort.

Depending on your situation, participants may receive different energy-saving products and services.

Some participants may qualify for a free home energy needs assessment conducted by a trained energy professional that will help identify energy-efficient upgrades available for their homes, such as replacement of inefficient appliances and professionally-installed insulation and draft-proofing.  These upgrades may be installed during or after an in-home visit.

Other participants may qualify instead for free energy savings kits.  These are customized to meet their energy needs and could include energy-saving LED lighting, timers, faucet aerators and/or a clothes drying line.

All expert advice and energy-saving home upgrades under this program are completely free of charge.

For more information on the Energy Affordability program, please visit Energy Affordability Program