Utility scorecards show data for 20 specific measures within the following four key areas of performance:
- Customer focus
- Operational effectiveness
- Public policy and responsiveness
- Financial performance
In addition to tracking utilities’ performance, scorecards help to:
- Encourage Ontario’s electricity utilities to operate effectively and continually seek ways to improve their performance and deliver value for consumers
- Support the cost-effective planning and operation of the electricity distribution network overall
- Align the needs of a sustainable, financially viable electricity sector with the expectations of customers, who want reliable service at a reasonable price.
Your personal information is collected on this form by Ottawa River Power under the authority of the Electricity Act, 1998, S.O. 1998, c. 15, Sched. A.
- to confirm your identify, respond to your inquiries and maintain business relations with you;
- to deliver and maintain electricity service;
- to bill and collect payment;
- to establish your credit worthiness;
- to register you for pre-authorized payment;
- for legal, regulatory and market operations requirements;
- to help prevent or investigate fraud, theft of power or other breaches of the law;
- to provide you with information about our services, the electricity industry, energy conservation and rates;
- to request your participation in surveys or contests; or
- to notify you about events or causes sponsored by Ottawa River Power Corporation or our affiliates.
If you have any questions about this collection, the ways in which your personal information may be used by Ottawa River Power, or would like further information about our privacy policies, please contact: firstname.lastname@example.org
2019 Rate Applications
Ottawa River Power Corporation applied to the Ontario Energy Board for distribution rates effective May 1, 2019. A typical residential customer would see an increase of approximately $0.61 per month.