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March 17, 2022

The Distribution System Code requires that every distributor produce its own “Conditions of Service” document.  The purpose of this document is to provide a means of communicating the types and level of service available to the customers within the distributor’s service territory.

The previous version of the Conditions of Service was published in 2019.  Since then, various changes to regulations and codes that govern Distributor activities have come into effect, which in turn require updates to the original document.

ORPC’s Conditions of Service has been updated and accepted by the OEB as of February 4th 2022. You can find more information and the latest copy of the ORPC Conditions of Service using the following link:

ORPC Conditions of Service