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As a licensed distributor of electricity, Ottawa River Power Corporation is required to have a document known as “Conditions of Service”.  The purpose of the Conditions of Service, is to communicate operating practices, connection policies, and types and levels of service available to customers and consumers in the service territories operated by Ottawa River Power Corporation.

The basis of the Ottawa River Power Conditions of Service is formed on the template presented in Appendix A of the Ontario Energy Board’s Distribution System Code and are organized as follows:

The General section contains references to services and requirements that are common to all customer types.  This section covers items such as Rates, Billing, Hours of Work, Emergency Response, Power Quality, Available Voltages, Metering and Special Contracts.

The Customer Specific section contains references to services and requirements specific to the respective customer class.  This section covers items such as Service Entrance Requirements, Delineation of Ownership, etc.

For more information, please view our Conditions of Service

Notice of Change to Conditions of Service Document

The Distribution System Code requires that every distributor produce its own “Conditions of Service” document.  The purpose of this document is to provide a means of communicating the types and level of service available to the customers within the distributor’s service territory.

The current version of the Conditions of Service was published in 2017.  Since then, various changes to regulations and codes that govern Distributor activities have come into effect, which in turn require updates to the original document.

The revised document is available to review: ORPC Conditions of Service – Version 8 R3-2019.

Customers without Internet access may obtain a copy of the revised Conditions of Service at our offices at the following locations:

Pembroke Office

283 Pembroke St. West

Pembroke, Ontario

Almonte Office

28 Mill St.

Almonte, Ontario

The public is invited to make written comments on the revisions.  Comments will be accepted until July 31st 2019. Please direct all written comments to:

Ottawa River Power Corporation

Attn: Conditions of Service

283 Pembroke St W

P.O. Box 1087

Pembroke, Ontario K8A 6Y6