Ottawa River Power Generation

Information For Residential Customers

Your Choice

While electricity will always be delivered to you by Ottawa River Power Corporation, you have four options in purchasing the electricity that you use: 

1. Regulated Price Plan

Under the RPP, you are charged a regulated price per kWh that is set by the Ontario Energy Board based on their forecast and does not necessarily reflect what has been paid to generators.  Ottawa River Power Corporation does not make any profit on the electricity it purchases for their customers. 

2. Spot Market Pricing

The customer will pay the actual wholesale market price for their electricity as well as the global adjustment. These prices vary every hour and can be volatile.

3. Electricity Retailer
 
With a retailer, the customer signs a contract to pay the agreed upon price per kWh. The price that the customer agrees upon and pays is usually guaranteed for a number of years.     

Regardless of which option is chosen, the choice only affects the 'Electricity' portion of your bill. If you choose to switch to a retailer, the other items on your bill are still charged by Ottawa River Power Corporation. Since ORPC operates and maintains the hydro wires that deliver the electricity, ORPC will continue to deliver electricity to you and charge amounts for the delivery, regulatory and debt retirement charge lines on your bill.

4. Multi-Unit Residential Bulk-Metering

To find out if your property qualifies, please read this declaration form for bulk-metering multi-unit residential premises: click here for form.


Your Electricity Bill 

The Ontario Government has issued a Regulation that requires all electricity distributors to simplify and standardize the bills they send to residential customers. The bill has four major components:

1. Electricity 

Residential customers are billed using Time of Use prices that are set by the Minister of Energy bi-annually on May 1st and November 1st.  The total amount of electricity consumed is multiplied by an adjustment factor, previously called the loss factor. The transmission equipment consumes this power before it gets to your home or business. Your local utility collects the cost of this power from consumers through the adjustment factor and passes the amount directly to its suppliers.

2. Delivery

This charge is made up of the following components which are approved by the Ontario Energy Board:

Distribution Costs

These costs cover the costs that your local utility incurs in delivering the electricity to your home. The customer service charge covers administrative costs such as meter reading, billing, customer service and maintenance of accounts. This is a fixed cost. The distribution charge includes the cost of building and maintaining the wires and poles.

Transmission Costs
This component covers the costs of delivering electricity from the generating station to your utility along the high-voltage transmission system owned by Hydro One Networks Inc. The Network Service Charge covers the cost of delivering the electricity while The Line and Transformation Connection Service Charge covers the costs your utility incurs in connecting to Hydro One’s transmission lines. 

3. Regulatory Charges

This charge consists of the following two items:

Wholesale Market Service Charge
This charge covers the cost of services provided by the Independent Electricity Systems Operator. The IESO operates Ontario's competitive electricity market, where electricity is bought and sold. This charge also includes a 0.1 cent per kWh charge for Rural and Remote Rate Protection, which all customers pay to offset the higher cost of distributing electricity to consumers in rural and remote areas of Ontario.

Standard Service Supply Charge

This charge of $0.25 per month covers the administrative costs incurred by your utility in providing electricity to Standard Supply Service customers.

How to Pay Your Bill

ORPC offers several different methods of payment. You can choose the method that is most convenient, but please allow for sufficient time for the payment to reach us by the due date. The methods are:

By mail:

We accept cheque or money order by mail to either our Pembroke or Almonte office. Please include the remittance portion (the top portion) of your bill, and write your account number on the front of your cheque or money order.

For our mailing addresses, please see the Contact Us section. Note: Do not send cash by mail.

By credit card (online or by phone):

We accept MasterCard and Visa payments through our online bill payment system (powered by Paymentus Corporation). We will receive an instant notification of your payment and will post it to your account the next business day. For each payment, you will receive a confirmation number. We will send you an email confirmation for your records.

To use this method, call: 1-877-403-7078, or visit: https://ipn.paymentus.com/otp/stde/orpc.  Please note that Paymentus Corporation charges a service fee for the use of its software and service to pay your bills.

By telephone or online banking with your own institution:

Most financial institutions allow for payment of our bill via telephone or Internet banking, please contact your institution, and have your ORPC account number on hand.

At your bank:

Bring the remittance stub (top portion of your bill) to your banking institution to make a payment on your account.

By pre-authorized monthly payment plan:

Please contact your local office to arrange pre-authorized monthly payments.

By Interac or with cash (in person at our office):

During our regular Monday to Friday office hours, we accept cash and Interac payments at our front office desk.

We also have secure 24 hour drop boxes if you wish to drop off your payment by cheque or money order (please remember to include the remittance portion of your bill). In Pembroke, a drop box is located next to our front office door. In Almonte, a drop box is located at the front office door.


Services

Underground Locates:

Call before you dig. Contact Ontario One Call for a free locate of any underground facilities near the dig-site, call: 1-800-400-2255.

New Service Connections:

Contact our office to arrange for new service connections or changes in address or billing information.

Meter Reading:

Residential meters are read remotely and residential customers are billed monthly. 

Tree Conflicts:

Our staff will trim or remove branches that are touching the power lines. Call the office to arrange for a visit. Trees are trimmed on a three year cycle to reduce power interruptions.  For guidelines on trimming and planting trees near powerlines and other electrical equipment, published by the Electrical Safety Authority (ESA), visit: http://www.esasafe.com/assets/image/Tree-Trimming.pdf

Power Interruptions:

While we conduct ongoing maintenance and system improvements to prevent outages, extreme weather and equipment failures may result in outages. To report an outage, please contact our office and provide your location. As wide scale outages will cause our telephone systems to be overloaded, it may be difficult to get an operator.


Use of Medical Equipment

The Ontario Clean Energy Benefit (OCEB) provides eligble customers with a 10 per cent rebate on the total cost of electricity charges related to electricity consumption on their bills.  To find out if you qualify, please read this self declaration form Relief the OCEB Limit Written Notice Regarding the Use of Medical Equipment: click here for form.