Change of Office Hours at ORPC's Almonte Office
As of March 20, 2015, our Almonte office at 28 Mill Street will be open from 8:00 a.m. to 12:00 p.m., Monday to Friday (and closed for statutory holidays). The change is a result of a decline in customers visiting the office, and it will be for a one year trial period. The office has a secure 24-hour drop box, if customers wish to drop off payments by cheque or money order (along with the remittance portion of their bill).
The Almonte office phone number remains: 613-256-3722, and the after hours emergency phone number remains: 613-256-3191. Almonte customers calling outside of the revised office hours are welcomed to call the Pembroke office toll-free at: 1-877-332-3316. The three-person line crew serving Almonte will continue its regular, full-time service hours.
Notice of Application and Written Hearing from Ontario Energy Board
We recently filed an application with the Ontario Energy Board (OEB) to amend our electricity distributor licence related to the energy supply agreement between Brookfield Energy and Ottawa River Power. The case number is EB-2015-0034 and the OEB expects to have a decision on this application by June 22, 2015. To view the notice in English, please click here. To view the notice in French, please click here.
January 2015 - Update from our Metering Department
The Electrical Safety Authority (ESA) has completed its investigation into the smart meter malfunctions which caused fires for SaskPower customers. They have identified the cause as a being a design flaw found in two particular models of smart meters from the manufacturer Sensus.
We feel it is important to reassure our customers that Ottawa River Power Corporation does not use this manufacturer nor any model of smart meter identified in the report. Ottawa River Power uses meters from Elster which have not had any issues like the ones experienced by SaskPower and Sensus.
If you have questions or concerns related to this issue please contact our customer service department.
Switching to Monthly Billing
While ORPC has been sending bills to residential customers every two months, over 55 per cent of the electricity distributors in Ontario bill residential customers on a monthly basis. Recently, the Ontario Energy Board has called for distributors to bill on a monthly basis no later than January 1, 2016. ORPC has decided to make the transition to monthly billing starting at the end of 2014. Customers will receive monthly bills early in 2015. In order to complete the transition, it may take a few billing cycles before all our customers receive their regular monthly bills.
Notice to Our Customers
Recently, we have received phone calls from several of our customers in Pembroke who were contacted by a toll-free 1-800 number by a person claiming to be from a hydro company. The customers were told that their account was in arrears and if they did not make a payment by giving their credit card number over the phone, their electricity would be disconnected. The calls were fraudulent and we wish to issue a warning.
We wish to remind our customers that Ottawa River Power Corp. provides our customers with their account details and does not accept credit card payments, nor electronic wire transfers, over the telephone from customers. Please take caution not to provide any personal information to unknown people over the phone, including your ORPC account number.
Customers who receive such fraudulent calls are asked to report the incident to their local police department, or to the Government of Canada’s Anti-Fraud Centre, please visit: http://www.antifraudcentre-centreantifraude.ca/english/home.html, or call: 1-888-495-8501.
November 2014 - Winter Time of Use Rates are in Effect
As of November 1, 2014, the Winter Time of Use (TOU) rates are in effect. The chart below indicates TOU rates for the period of November 1, 2014 to April 30, 2015. Please note, the mid-peak and on-peak time frames for this period differ from the summer period, while the off-peak timing remains the same.
For more information, please visit the Ontario Energy Board's website: Rates and Billing Periods.
Off-Peak (when demand for electricity is lowest) 7.7 cents per kWh
Mid-Peak (when demand for electricity is moderate) 11.4 cents per kWh
On-Peak (when demand for electricity is highest) 14 cents per kWh
Ontario Energy Board Releases Scorecard:
All local distribution companies (LDCs) in Ontario were recently assessed by the Ontario Energy Board for their performance on an array of categories. Please click here to see how ORPC performed in the first annual scorecard (for the previous fiscal year of 2013).