Ottawa River Power Generation

283 Pembroke St. West
Pembroke, ON K8A 6Y6
phone: 613.732.3687
fax:  613.732.9838

Emergencies (after hours)

The Distributor (ORPC) is limited in its scope of operation by the:

01.Electricity Act, 1998
02.Ontario Energy Board Act, 1998
03.Green Energy Act 

04.Energy Consumer Protection Act, 2010
05.Distribution Licence - Licence Numbers
06.Affiliate Relationships Code
07.Distribution System Code
08.Retail Settlement Code
09. Standard Service Supply Code
10.Conservation and Demand Management Code
11.Transmission System Code
12.Ontario Regulation 22/04 - Electrical Safety Authority (ESA) 
13.Measurement Canada
14.Electricity and Gas Inspection Act
15.Freedom of Information and Protection of Privacy Act, R.S.O. 1990
16.Personal Information Protection and Electronic Documents Act (S.C. 2000, c. 5)

In the event of a conflict between this document and the Distribution Licence or regulatory Codes issued by the OEB, or the Electricity Act, the provisions of the Act, the Distribution Licence and associated regulatory Codes shall prevail.

Latest News

Career Opportunities

Distribution Rate Application

Ottawa River Power has applied to the Ontario Energy Board to increase the amount it charges by $8.32 each month for the typical residential customer beginning on May 1, 2016.  Other customers, including businesses, may be affected as well.

Ottawa River Power Corporation has also applied to change certain specific service charges.  It is important to review the application carefully to determine whether you may be affected by these changes.

OEB Notice - English

OEB Notice - French

Details of the rate application can be found on the Ontario Energy Board weblink

Ottawa River Power continues to focus on you, the customer. Ottawa River Power makes every effort to engage its customers on a regular basis to ensure we are aware of your needs and that you are receiving the best value for your money. Ottawa River Power remains committed to provide its customers with the most reliable service at the least possible cost.

The Ontario Energy Board is holding a community meeting on November 23, 2015 at the Murray L. Moore Hydro Museum, 283 Pembroke St.W., Pembroke, ON, K8A 6Y6, from 6 to 8 pm.

New Time of Use Rates

Effective November 1st, new time of use electricity prices will take effect, as per the Ontario Energy Board.  On average, the rate increase will add approximately 3.4%, or $4.00 to a customer’s bill (based on a household that consumes 800 kWh per month).  The main drivers of this increase are expenses associated with Ontario Power Generation’s nuclear and hydro-electric power plants, and renewable generation sources.  Time of use rate changes occur in the spring and fall yearly, and are dictated by the regulatory body of the Ontario Energy Board.  For more information, please click on the following link.  

Planned Outages - Notification for those with Medical Equipment

If you use registered medical equipment, you need to inform Ottawa River Power Corporation, should you wish to be notified of planned outages.  The procedure to notify ORPC is to complete the attached documentation and return it to our offices.  Once we receive the complete forms, and verify that the equipment qualifies, ORPC will add your contact information to the notification list.

Note: this covers planned outages only, an emergency power failure is an emergency and every effort will be made to return power to the affected area as soon as possible.

Ontario Electricity Support Program:  There's help for low-income households.  Get help.  Start now.

If you are a customer of Ottawa River Power Corporation, and in a lower-income home, you may qualify for a reduction on your electricity bill.  To find out more and apply click here.

Click here for the form.

The Appliance Retirement Initiative (Fridge & Freezer Pick-up Program) has been extended. Starting July 28, 2015 through December 31, 2015, customers who wish to have an older (more than 10 years old yet in working condition) fridge or freezer removed will be eligible to have the appliance removed, free of charge.

Customers simply need to call the toll-free line (1-877-797-9473) to book an appointment between August 1 and November 30, 2015 with the last fridge or freezer pick-up occurring on December 31, 2015.

Almonte Office Hours: As of March 20, 2015, our Almonte office, at 28 Mill Street will be open from 8:00 a.m. to 12:00 p.m., Monday to Friday. The Almonte office phone number remains: 613-256-3722, and the after hour emergency phone number remains: 613-256-3191.  Almonte customers calling outside of the revised office hours are welcomed to call the Pembroke office toll-free at: 1-877-332-3316.  The three-person line crew serving Almonte will continue its regular, full-time service hours.

Safety Awareness

May 11 to 17, 2015 is Powerline Safety Awareness Week in Ontario, a time to be reminded of the importance of staying clear of overhead and underground powerlines, particularly when working, doing household chores or having fun outside.

The Electrical Safety Authority (ESA) and many of Ontario's local electrical utilities are running public awareness programs around the theme of 'Respect the Power.'  Touching or even coming within a few metres of an overhead powerline can kill or seriously injure you. Yet all too often powerlines become 'out of sight, out of mind' as people go about daily activities.

"Tragically every year people in Ontario are killed or critically injured from contact with powerlines and electrical utility equipment," said Scott Saint, ESA's Chief Public Safety Officer. "We need everyone to recognize and respect the power and take some simple, yet life-saving safety precautions."

Five Ways to Respect the Power

  1. Locate the lines. Before starting any outdoor job whether at work or at home, first look up, look out and locate. Then keep track of where they are as you move around so you're always mindful of the powerlines.
  2. Keep yourself and equipment a safe distance away. For the kind of powerlines that connect a house to the poles on the street, keep yourself and any equipment (ladders, pruners, tall vehicles, etc.) at least one metre away.  For the higher voltage lines that run down streets, stay at least three metres away.  Not only is making contact very dangerous but even coming close to the line can cause the electricity to jump or 'arc' through the air and contact you or your equipment.
  3. Never attach or drape anything on a powerline. Never brace a ladder against a line or near its point of contact to a building. Don't run other lines like antennas or cables on or near powerlines. And never grab a line for balance when working at heights.
  4. Carry equipment horizontally. Carry ladders, pruners and other long equipment on their side, not vertically as they could connect or attract arcing from an overhead line.

Plant trees away from overhead powerlines. If your trees have grown into or close to powerlines, contact your local utility. Do not trim trees around powerlines yourself. And call before you dig to ensure underground cables and other utility equipment are located and marked. For more tree trimming and landscaping tips, visit

Ontario Energy Board Releases Scorecard:

All local distribution companies (LDCs) in Ontario were recently assessed by the Ontario Energy Board for their performance on an array of categories.  Please click here to see how ORPC performed (based on full year ending 2014)